General Assistant(External Applications Only)

Cashbuild; Alice; On-site; ZAR 15 000 - 25 000; Full time

Job summary

Join a dynamic team as a General Assistant, where you will play a crucial role in delivering exceptional customer service and maintaining store standards. This position involves assisting customers with their needs, ensuring that products are well-displayed and accessible, and upholding safety protocols in the store. Your contributions will help create a welcoming shopping environment while providing opportunities for personal development and growth. If you thrive in a fast-paced setting and enjoy working with people, this role offers a rewarding experience in a well-established retail environment.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year experience, or Grade 12 without experience.
• Ability to communicate in English and local languages.

Responsibilities

• Provide excellent customer service and assist with product queries.
• Maintain merchandising standards and ensure safety compliance.

Skills

Customer Service

Communication Skills

Basic Calculations

Ability to Work Under Pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store, including merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirement

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area of responsibility is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area free of obstacles, merchandise stock immediately after receipt, and ensure customer access without risk of injury or irritation
• Maintain correct shelf price labelling within your area
• Complete checklists as required, including canteen and toilet/showers schedules

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff) within your area
• Ensure stock in your area is merchandised safely for customers and colleagues
• Report discrepancies to the store manager

Manage Stock Loss

Report damaged stock within your area to the store manager

Values

Integrity

• Comply with accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work for errors

Client Focus

• Identify and respond to clients' needs, deal in a friendly manner, show involvement, make clients feel welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, seek growth opportunities, follow training, seek feedback, and work on self-improvement