Commercial Operations Manager

Upl; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in Johannesburg is seeking a Commercial Operations Manager to oversee supply chain operations, manage customer service, and ensure efficient stock management. The ideal candidate will have extensive experience in the agricultural chemical sector and strong leadership skills to guide the commercial team.

Qualifications

• 10+ years experience in Agricultural Chemical environment.
• Mid-Senior level position.

Responsibilities

• Collaborate with Supply Chain / Inventory Manager on delivery of goods.
• Lead and manage the Customer Service team.
• Monitor and manage stock levels and SOH.

Skills

Change management

Effective communication

Creativity

Result-oriented mindset

Good relationship skills

Analytical skills

High computer literacy

Education

BSc in Agriculture

MBA

Job description

UPL City of Johannesburg, Gauteng, South Africa

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Responsibilities

Collaborate with Supply Chain / Inventory Manager on delivery of goods and services according to commercial demand.

Ensure delivery for the Southern Africa region meets commercial expectations.

Keep the Commercial team and customers updated on stock issues, supply delays, and other relevant issues.

Coordinate with Supply Chain / Inventory Manager to ensure manufacturing, planning, and distribution meet demand.

Assist in national stock allocations versus forecasts.

Participate in system enhancements to improve operational efficiency and service levels.

Ensure correct monthly pricing is loaded into the system and orders are booked accordingly.

Monitor and manage stock levels and SOH (Stock on Hand) and Orders.

Provide regular customer feedback and follow-ups on stock-related queries.

Manage collections to reduce lead-times.

Communicate orders and loads with the Warehouse.

Manage back orders and system cleanup.

Staff Management

Set goals, KPIs, and manage performance of reporting staff.

Customer & Commercial Team Relationships

Maintain excellent relationships with key stakeholders.

Build relationships and support other Supply team functions.

Customer Service

Lead and manage the Customer Service team (Six direct reports).

Support communication with key stakeholders.

Drive continuous process and service improvements.

Internal Stakeholders

Finance Team

Manufacturing and Operations

Commercial Services

Marketing

Regulatory

Supply Chain

External Stakeholders

Customers

Knowledge, Skills, and Experience

Change management

Effective communication

Creativity

Result-oriented mindset

Good relationship skills (tact, diplomacy)

Analytical skills

High computer literacy

Qualifications

BSc in Agriculture or similar; MBA preferred

10+ years experience in Agricultural Chemical environment

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Business Development, Sales, and Management

Agricultural Chemical Manufacturing, Farming, and Chemical Raw Materials Manufacturing

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Commercial Manager • Johannesburg, Gauteng