Technical Writer

Nintex; Randburg; Hybrid; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a talented Technical Writer to enhance the user experience of their innovative platform. In this dynamic role, you will collaborate with a diverse team to create clear and impactful technical content that aids users in achieving their goals. You’ll engage in an agile work environment, focusing on developing high-quality documentation that aligns with customer needs and product updates. This position offers the chance to grow within a supportive culture that values curiosity and innovation while enjoying the flexibility of a hybrid work model. If you are passionate about technical communication and eager to make a difference, this opportunity is for you.

Benefits

Global Gratitude and Recharge Days

Flexible, paid time off policy

Employee wellness programs

Meaningful peer recognition and awards

Paid parental leave

Invention/patenting assistance

Community impact and paid volunteer time

Intercultural learning and celebration

Qualifications

• 3+ years of technical writing experience in a global agile environment.
• Proficient in using technical writing authoring tools like MadCap Flare.

Responsibilities

• Develop and deploy help content and security documentation for the Nintex Platform.
• Collaborate across teams to ensure content alignment and quality.

Skills

Technical Writing

Content Development

Customer Feedback Analysis

Collaboration

Agile Methodologies

Education

Technical Writing Qualification

Communications Degree

IT-related Qualification

Tools

MadCap Flare

Kanban System

Job description

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:

Nintex Technical Writers develop multi-audience technical content for the Nintex Process Platform. They work with a global team of technical writers, content producers, product managers, developers, user experience designers, and operations and security personnel to develop helpful, high-quality content that enhances the understanding, experience, and usage of Nintex products. They focus on developing online help documentation, security documentation (including technical data journey diagrams), and user interface text.

Technical Writers at Nintex take the initiative, troubleshoot, and adapt rapidly to change. They take a contemporary approach to technical writing—addressing the user as a person and helping them accomplish their goals (as opposed to documenting every button and menu option in the UI). They have the curiosity, willingness, and ability to learn Nintex products, and are well versed in the craft of technical writing and readability concepts. They write clear and useful technical content and proactively work toward developing effective stakeholder relationships and improving team processes, practices, and style guides.

Technical Writers at Nintex work in an agile environment using an accountability-based Kanban system.

Your contribution will be:

• Develop and deploy all help content, security documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.
• Test product functionality independently to verify and develop content as assigned for product releases.
• Identify additional content needs through monitoring customer feedback channels and interpreting content analytics.
• Build and maintain effective communication and partnerships across teams including Technical Content, Customer Success content teams, Product, UX, Development, R&D, Support, Marketing, and others to ensure content alignment across the organization.
• Provide feedback on UX copy, Marketing, and other content areas as needed, and incorporate feedback from other teams.
• Perform peer reviews to ensure a high standard of quality and adherence to style guide.
• Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers.
• Keep current with emerging trends in technical communication.
• Other reasonable tasks as assigned.

To be successful, we think you need:

• 3+ years of technical writing experience
• Experience with technical writing authoring tools (MadCap Flare preferable)
• Experience working in a global agile environment
• A Technical Writing, Communications, or IT-related third-level qualification

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including:

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: Global Perks and Benefits