Strategic Operations Manager

Job Details; Newcastle; On-site; AUD 145 000 - 169 000; Full time

Job summary

A leading public service organization in Newcastle is seeking a Strategic Operations Manager to enhance operational effectiveness and drive key initiatives. This role involves high-level strategic advice, project oversight, and collaboration with executive leadership to improve community liveability and prosperity. The ideal candidate will possess strong analytical and communication skills, along with relevant tertiary qualifications.

Benefits

Flexible work arrangements

Diverse and fulfilling assignments

Work/life balance initiatives

Access to support programs

Qualifications

• Proven ability to develop and maintain effective working relationships.
• Strong analytical skills to resolve issues and manage multiple priorities.
• Experience in managing project timelines and deliverables.

Responsibilities

• Provide high-level strategic advice and lead business planning.
• Influence decision-making at the executive level.
• Guide policy development and complex problem-solving.

Skills

Analytical skills

Communication

Relationship management

Project management

Strategic advice

Continuous improvement

Education

Tertiary qualifications in social sciences, human resources, IT, or business administration

Job description

Together we shape thriving communities, public spaces, places, and economies.

• Temporary full-time opportunity until July 2026 (Parental leave cover)
• Salary relative to experience, ranging from $145,378 to $168,130 super

What's in it for me

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

We're looking for a talented Strategic Operations Manager to join our Digital and Customer Division at the Department of Planning, Housing and Infrastructure. This high-impact role offers the opportunity to partner directly with the Executive Director to deliver key divisional priorities and drive initiatives that enhance operational effectiveness and performance.

You will provide high-level strategic advice, lead business planning and project oversight, and influence decision-making at the executive level. From policy development to complex problem-solving, your insights will help guide the direction of one of the most innovative and fast-paced divisions in the department. This is your chance to make a real contribution to the liveability and prosperity of NSW by ensuring our internal operations are as effective and future-focused as the communities we serve.

For more information, read the full Role Description: Strategic Operations Manager.

What you will bring to the role

• Proven ability to develop and maintain effective working relationships across a complex organization.
• Strong analytical skills to resolve issues and manage multiple priorities.
• Experience in managing project timelines and deliverables efficiently.
• Ability to provide high-level strategic advice and guidance to leadership.
• Expertise in developing and implementing business plans and policies.
• Strong communication skills to engage with diverse stakeholders and present complex information clearly.
• Commitment to continuous improvement and operational efficiency.

Essential requirements

• Tertiary qualifications or equivalent experience in social sciences, human resources, information technology, or business administration.

About us

The Department of Planning, Housing, and Infrastructure (DPHI) aims to improve the liveability and prosperity of NSW. We create vibrant, productive spaces and precincts; manage land assets and property effectively; and deliver affordable, diverse housing. We strive to be a high-performing, world-class public service organization that celebrates and reflects the full diversity of the communities we serve and builds cultural capability to improve outcomes with and for Aboriginal people, communities, and entities.

We are an inclusive and accessible workplace where your individual contributions are valued. DPHI supports various employee affinity groups, practices flexible working, offers job sharing, and workplace adjustments.

If you're excited about this opportunity, we look forward to receiving your application, including a resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday, 20 May 2025 at 11:55 PM

For further information about the role, please contact Monika Lord.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note, to be eligible to apply, you must be an Australian or New Zealand citizen, a permanent resident, or hold a valid Australian working visa for the duration of the appointment.

If adjustments are needed in our recruitment or interview process to better enable you to shine, contact the Diversity and Inclusion Team. Aboriginal or Torres Strait Islander applicants are encouraged to check out our Aboriginal guide to applying for a role.