Retail Manager

Bluespec Holdings; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the automotive sector is seeking a proactive Retail Manager to oversee operations at their showroom. This role involves managing a team, enhancing customer engagement, and ensuring a seamless car buying experience. The ideal candidate will have a passion for customer service and cars, along with strong leadership skills. Responsibilities include driving sales performance, resolving customer queries, and collaborating with various teams to align on stock and marketing initiatives.

Qualifications

• Passion for customer service and cars.
• Experience in team leadership.

Responsibilities

• Lead daily operations at the retail/showroom level.
• Supervise and coach a team of sales executives and staff.
• Drive sales performance and meet customer satisfaction targets.

Skills

Customer Service

Team Leadership

Job description

Main Job Function : We're looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub.

You'll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the Weelee brand.

This role is perfect for someone with a passion for customer service, cars, and team leadership.Key Responsibilities : Lead all daily operations at the retail / showroom level, ensuring a seamless customer experience.Supervise and coach a team of sales executives, admin staff, and delivery coordinators.Drive sales performance and meet monthly sales and customer satisfaction targets.Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.Resolve customer queries and complaints with professionalism and care.Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.Ensure proper documentation, vehicle handovers, and delivery processes are followed.Maintain a clean, safe, and welcoming environment for all customers and staff.Stay up to date with used car market trends, competitor activity, and pricing strategies.