Claims Administrator (Group Benefits)

Fedgroup; Sandton; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a detail-oriented Group Benefits Claims Administrator to enhance their team. This role focuses on processing claims, maintaining accurate records, and delivering exceptional service to clients and stakeholders. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a solid understanding of group benefits. Join a dynamic environment where your contributions will drive process improvements and ensure high-quality service delivery. If you are self-motivated and passionate about excellence, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in Group Benefits.
• Solid understanding of group benefits and claims processing.

Responsibilities

• Process and manage claims efficiently.
• Maintain accurate records and data on internal systems.
• Respond to client queries professionally and promptly.

Skills

Interpersonal Skills

Computer Literacy

Excel Skills

Knowledge of Pension Funds Act

Fluency in African Language

Attention to Detail

Problem-Solving

Education

Matric

Certificate of Proficiency

Job description

Summary

We are looking for a detail-oriented, service-driven Group Benefits Claims Administrator to join our team. The successful candidate will be responsible for processing and managing claims efficiently, maintaining accurate records, and providing exceptional service to both clients and internal stakeholders. This role requires a solid understanding of group benefits, excellent communication skills, and a proactive approach to problem-solving and process improvement.

What To Expect

• Processing and payment of claims
• Respond promptly and professionally to all client queries
• Maintain complete and accurate data on internal systems
• Adhere to established turnaround times and service level agreements
• Deliver consistent, high-quality service to internal and external clients
• Generate and distribute accurate monthly reports
• Assist in developing and enhancing administration procedures
• Assist with the implementation of specific projects in the claims team
  
  

What You'll Bring

Qualifications and Experience

• Matric
• Certificate of Proficiency (preferable)
• Minimum 2 - 3 years Group Benefits experience
  
  

Competencies

• Excellent interpersonal skills
• Excellent computer literacy and Excel skills
• Sound knowledge and application of the Pension Funds Act
• Fluent in at least one African language
• Ability to work independently and collaboratively within a team
• Professional and confident communication skills, both verbal and written
• Attention to detail and good data management
• Highly self-motivated, focused and proactive
• Respect for the confidentiality of clients' affairs
• Put people first
• Ability to challenging the status quo
• A passion for full-on excellence
• Capability to get things done