SHORT TERM INSURANCE : ACCOUNT EXECUTIVE - CAPE TOWN

HR Options; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in Cape Town is seeking an experienced Account Executive with a strong background in Short Term Insurance. The ideal candidate will excel in client relationship management and compliance with regulatory standards. Responsibilities include managing the sales cycle, ensuring client satisfaction, and collaborating with teams to maintain high service levels.

Qualifications

• 5 years of experience as an Account Executive or similar role.
• 8 years of experience in Short Term Insurance.

Responsibilities

• Maintain company standards and provide quality client service.
• Manage the entire sales cycle from receiving referrals to closing sales.
• Resolve escalated customer queries and complaints.

Skills

Communication

Client Relationship Management

Education

NQF 5 Full Short Term Qualification

Job description

Your NQF 5 Full Short Term Qualification approved by FSCA, with 5 years of experience as an Account Executive or in a similar role, and 8 years of experience in Short Term Insurance, along with strong verbal and written communication skills in English and Afrikaans, will enable you to:

People & Processes:

• Effectively maintain company standards and provide quality client service
• Build and sustain lasting relationships with clients and partners by understanding their focus and needs, and anticipating them in advance
• Ensure compliance with regulations and procedures set by the Financial Services Conduct Authority (FSCA), staying updated on regulatory changes
• Oversee and achieve organizational goals while upholding best practices
• Support and resolve client issues by understanding and exceeding their expectations
• Participate in brainstorming sessions, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Follow up regularly with clients to ensure needs are met and identify opportunities
• Manage the entire sales cycle from receiving referrals/leads to closing sales
• Follow up on leads and referrals
• Handle administration and written communication effectively
• Present products to prospective clients
• Work with underwriters to amend policies as necessary to meet client needs
• Provide professional after-sales support to enhance customer experience
• Negotiate renewals with clients and ensure timely performance
• Respond to complaints and resolve issues promptly
• Document all interactions and transactions in the policy management system

Service Delivery & Customer Satisfaction:

• Maintain service quality and meet output standards within specific processes by ensuring compliance with policies, procedures, and standards
• Resolve escalated customer queries and complaints, providing feedback on resolutions
• Develop work routines aligned with operational plans to achieve service delivery goals
• Contribute to the creation of new standards, control systems, and procedures to maintain high service levels

Organizational Values & Teamwork:

• Align personal behaviour with the organisation's culture and values
• Share and transfer product, process, and system knowledge with colleagues
• Collaborate with the Underwriting team to ensure required service levels are delivered

Compliance & Continuous Improvement:

• Ensure adherence to organizational policies, practices, and procedures
• Identify and recommend improvements to processes and practices