General Manager

Bidvest Prestige; Germiston; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic manager to lead their operations and drive profit contributions. This role involves strategic planning, staff management, and ensuring compliance with Service Level Agreements. The ideal candidate will possess strong financial management skills and a proven track record in the services industry. You will be responsible for fostering a high-performance culture, enhancing staff effectiveness, and maintaining quality service standards. Join a forward-thinking company that values initiative and proactive leadership, and make a significant impact in a collaborative environment.

Qualifications

• 5 years managerial experience in the services industry.
• Knowledge of OHS Act and ISO 9001 Quality Management.

Responsibilities

• Manage staff performance and capacity building of subordinate managers.
• Ensure compliance with Service Level Agreements (SLAs).

Skills

Operations Management

CRM Management

Financial Management

Communication Skills

Analytical Skills

Negotiation Skills

Education

NQF Level 7: Degree or Advanced Diploma

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To obtain profit contribution by managing staff, establishing & accomplishing business objectives, and ensuring compliance with Service Level Agreements (SLAs).

MAIN OUTPUTS

1. Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring compliance with SLAs.
2. Develop and implement a strategic plan through studying technological and financial opportunities, presenting assumptions, and recommending objectives.
3. Ensure the realization of objectives by establishing plans, budgets, setting result measurements, allocating resources, and conducting continuous progress reviews.
4. Coordinate efforts by establishing procurement, production, field, and technical services policies and practices; coordinate actions with corporate staff.
5. Assign accountabilities, plan, monitor, appraise job results, develop a climate for information sharing, and provide development opportunities.
6. Build and uphold the company image through collaboration with customers, community organizations, employees, and by enforcing acceptable ethical business practices.
7. Maintain quality service by establishing and enforcing organizational standards.
8. Stay abreast of current industry trends by attending seminars/workshops, reviewing publications, establishing personal networks, benchmarking, and adopting best global practices.
9. Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counseling, and communicating values, strategies, and business objectives.
10. Manage staff performance through regular monitoring, coaching, support, and feedback for improvement.
11. Manage employee relations, address workplace conflicts, and implement corrective actions in line with company policies and procedures.
12. Responsible for capacity building of subordinate managers.

QUALIFICATIONS AND SKILLS

The applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric (Senior Certificate)
• Valid SA Driver's License
• 5 years relevant managerial experience in the services industry
• Operations, CRM, and financial management skills
• Intermediate skills in MS Word, Excel, PowerPoint, Project, and Outlook
• Knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative and proactivity
• Deadline-driven and highly motivated
• Stress tolerance
• Excellent written and oral communication skills
• Capacity building and coaching
• Customer focus and quality management
• Negotiation skills
• Analytical skills and process improvement
• Financial planning and strategy
• Teamwork and partnering
• Relationship building
• Interactive reasoning, strategic thinking, and planning