Content Designer - Contract - Remote

Hr Genie; Gauteng; Remote; ZAR 500 000 - 750 000; Full time

Job summary

A global tech firm is seeking a Content Designer to join their Johannesburg team on a contract basis. The ideal candidate will have extensive experience in user-centered content creation, collaborating with teams to optimize customer journeys. Responsibilities include designing content for digital products, ensuring compliance, and advocating for user-centered approaches.

Qualifications

• 8 years of experience in user-centered content creation and strategy.
• Experience working with agile, multidisciplinary teams.

Responsibilities

• Design content optimized for digital products.
• Collaborate in a multidisciplinary, agile team.
• Ensure content is user-centered and evidence-based.

Skills

User-Centered Content Creation

Agile Methodologies

Customer Journey Mapping

Data-Driven Decision Making

Inclusivity and Accessibility Design

Tools

Content Management Systems

Job description

Our Client

A global tech firm is seeking a Content Designer to join their team in Johannesburg (Remote) on a contract basis.

Role Overview

We are looking for a Content Designer confident in the principles of Content Design, experienced in working with data from User Researchers and Analysts. The ideal candidate should be customer-centric and capable of collaborating with Product designers to build or optimize customer journeys that meet business and user needs.

This role will operate within one of our Service Pattern squads, focusing on designing reusable, consistent components for the business, and the Flex squad, working on user journeys that support users purchasing services or products using EEs financing proposition.

Responsibilities

1. Design content that meets user needs and is optimized for digital products.
2. Collaborate in a multidisciplinary, agile team to develop end-to-end user experiences.
3. Work closely with stakeholders to understand business needs and ensure content is evidence-based, user-centered, and continually optimized.
4. Use discovery and user research methods to identify pain points and user needs.
5. Ensure legal and regulatory governance and compliance of your content.
6. Build, edit, and publish content in our CMS platforms.
7. Represent the design team and advocate for a user-centered approach in all content creation.

Experience & Qualifications

• Proven 8 years of experience in user-centered content creation and strategy.
• Ability to map customer journeys and utilize insights to identify pain points and user needs.
• Experience working with agile, multidisciplinary teams in fast-paced environments.
• Understanding of content publishing processes and various content management systems.
• Experience using data and insights to inform decisions and enhance content.
• Knowledge or experience in designing for inclusivity and accessibility.