Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MetropolitanAttract. Responsibilities:
- Acquire and retain clients by selling company products to generate new business and provide after-sales service to ensure client retention, increase market share, and contribute to the overall business objectives and its long-term viability.
- Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs, supporting their decision-making process.
- Sell products aligned with clients' financial needs by conducting affordability analyses to achieve their financial goals.
- Advise on tax and legal implications of products or changes.
- Accurately capture client information, relevant actions, and sales on the systems.
- Complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality, and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Provide financial advice to enhance clients' financial wellness, in line with the engagement strategy.
- Investigate client queries within the agreed service level and ensure timely feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders to ensure appropriate services.
- Maintain relationships with clients and stakeholders, and contribute to a culture of rewarding relationships and feedback.
- Proactively build and maintain client relationships by presenting trustworthy product offerings through professional financial advisory services.
- Develop and maintain productive relationships with peers and stakeholders, participate in change initiatives, and contribute to continuous innovation.
- Identify solutions to enhance cost-effectiveness and operational efficiency, manage resources responsibly, and contribute to risk identification processes.
- Analyse and process information, ask probing questions, and find solutions to problems.
- Build strong relationships and networks, persuade others, articulate concepts well, and maintain a positive outlook.
- Focus on meeting targets and deadlines.