Bench Technician - Pretoria

Arjo; Pretoria; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A leading company in the healthcare sector is seeking a Bench Tech to support IPC & PAC technical functions in Gauteng. The role involves servicing, troubleshooting, and maintaining equipment, ensuring high customer satisfaction. Candidates should possess strong technical skills and a customer service orientation, with a minimum of Grade 12 education. Flexibility for night shifts and travel is required.

Qualifications

• Minimum Grade 12 or equivalent; tertiary qualification is an advantage.
• At least 2 years of driving experience with a company vehicle.

Responsibilities

• Perform service and repair of IPC & PAC equipment.
• Schedule and attend onsite customer service and repairs.
• Diagnose and troubleshoot technical issues promptly.

Skills

Customer service orientation

Time management

Technical skills

Planning and prioritization

Education

Grade 12 or equivalent

Tertiary qualification

Tools

MS Excel

Outlook

Job description

Job Location : Gauteng, Pretoria Deadline : June 13, 2025

Position Description :

• The Bench Tech is required to support all IPC & PAC technical functions in the Gauteng region. This includes servicing, fault-finding/troubleshooting, and repairs on all IPC & PAC systems. Maintaining strong customer relations during service intervals and repairs is essential. High efficiency in turnaround times and completing services & repairs is necessary to enhance customer satisfaction and retention.

Essential Duties and Responsibilities :

• Perform service and repair of IPC & PAC equipment to full working capacity.
• Schedule and attend onsite customer service and repairs.
• Complete job cards for service repairs and warranties.
• Track service intervals for IPC & PAC systems.
• Diagnose and troubleshoot technical issues promptly.
• Plan trips to service areas and address related queries.
• Maintain high service and technical support levels.
• Fill out service certifications for serviced equipment.
• Ensure software calibrations are up-to-date.
• Manage stock control for repairs and services.
• Complete warranty repairs and provide inspection reports to QRC.
• Perform field actions as required by the quality team.
• Follow warranty procedures for repairs.
• Assist with queries at hospitals and customer sites.
• Maintain good customer relationships.
• Complete daily activity reports as required.
• Maintain company vehicle in good condition and keep records.
• Adhere to safety protocols and quality standards on all Arjo products.

Qualifications (Knowledge, Skills, and Abilities) :

• Available to work night shifts.
• Minimum Grade 12 or equivalent; tertiary qualification is an advantage.
• Strong electronic and technical skills.
• Basic computer skills in MS Excel and Outlook.
• At least 2 years of driving experience with a company vehicle.
• Ability to work independently with excellent time management.
• Understanding of Arjo products is advantageous.
• Customer service orientation.
• Organized and willing to work overtime and travel nationally as needed.

Skills and Attributes :

• Energetic
• Solid business acumen
• Effective planning and prioritization