Account Executive

Vodacom; Johannesburg; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to oversee strategic key accounts and drive growth in the telecommunications sector. This role involves developing account strategies, building strong relationships with C-level executives, and ensuring customer satisfaction. The ideal candidate will have extensive experience in sales and service, particularly within technology environments. With enticing incentives and competitive benefits, this position offers a unique opportunity to make a significant impact in a forward-thinking organization that values diversity and inclusion.

Benefits

Enticing incentives

Retirement benefits

Medical aid benefits

Cell phone benefits

Data benefits

Fibre discounts

Staff discounts

Qualifications

• 7+ years in sales/service in telecommunications or technology.
• Experience in portfolio management and improving NPS results.

Responsibilities

• Manage strategic key accounts and drive profitable revenue growth.
• Build relationships with key decision-makers and ensure customer satisfaction.

Skills

Sales Management

Stakeholder Management

Customer Relationship Management

Solution Selling

Market Analysis

Education

Bachelor's Degree

Postgraduate Degree in Sales/Marketing

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To manage strategic key accounts, maintain long-term & healthy relationships with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction, and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business, and identifying new sales opportunities across different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share, and net margin contribution, as well as responsibility for the P&L.
• Building strong, long-term relationships with key decision-makers/influencers up to C Level, leveraging these relationships to create new value, opportunities, and win new business.
• Understanding key customer needs and requirements thoroughly.
• Driving accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts.
• Retaining and growing business by identifying major new sales opportunities.
• Developing strong relationships with key customers and internal teams to ensure effective service delivery and customer satisfaction.
• Preparing account plans shared with internal and external stakeholders.
• Ensuring complex sales roadmaps for relevant opportunities.
• Managing escalated customer complaints from a service perspective.
• Supporting finance in recovering overdue and non-payment by clients.
• Delivering the correct products and services timely, aligned with customer needs and objectives.
• Resolving customer issues and complaints to maintain trust.
• Generating new sales that foster long-lasting relationships.
• Communicating progress of initiatives to stakeholders.

Reporting

• Assessing customer and market trends, providing revenue forecasts.
• Preparing monthly/weekly demand management reports.
• Performing sales analysis by product.
• Developing annual sales strategy and budget plans.
• Reporting progress and forecasts using key account metrics.
• Forecasting and tracking key account metrics.
• Providing account status reports and recommendations to maximize sales based on trends, gaps, and opportunities.
• Ensuring revenue assurance across all subsidiaries.

The ideal candidate for this role will have:

• A degree or equivalent qualification.
• A postgraduate degree in Sales, Marketing, Business Commerce, or related fields is advantageous.
• At least 7 years of sales and service experience in telecommunications or technology environments, with demonstrated experience in portfolio management, improving NPS results, reducing expenses, and building relationships.

Technical Competencies

• Experience in solution selling within enterprise customers.
• Deep understanding of customer business, market, industry, and key decision-makers.
• Ability to translate customer objectives into Vodacom Business propositions.
• Proven track record managing multi-industry, multi-tower sales, and profitable revenue growth.
• Ability to influence at C-level.

Behavioral Competencies

• Customer focus, accountability, collaboration, resilience, flexibility, and organizational savvy.

We make an impact by offering:

• Enticing incentives and competitive benefits.
• Retirement, risk, and medical aid benefits.
• Cell phone, data benefits, fibre discounts, and staff discounts.

Closing date for applications: 16 May 2025.

The role is based at Vodacom Midrand Campus.

Our employment equity plan and diversity policies are integral to our recruitment process. We encourage applications from people with disabilities and value diversity and inclusion.