IT Support Supervisor

TWK Agri; Piet Retief; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the agricultural sector is seeking an IT Support Supervisor to manage IT support teams in Piet Retief. The role involves overseeing technical issue resolution, team performance, and continuous improvement initiatives. Ideal candidates will have relevant certifications and at least three years of IT experience.

Qualifications

• At least 3 years’ experience as an IT Technician.
• Valid Driver’s License (Code 08).

Responsibilities

• Manage and lead the IT Support Technician and Helpdesk teams.
• Ensure staff are properly trained in new technologies.
• Oversee the resolution of technical issues reported by users.

Skills

Windows troubleshooting

Printer Troubleshooting

Network Troubleshooting

Ability to interact with people

Ability to comply with deadlines

Education

Matric / Grade 12

A+ certificate

N+ certificate

Job description

TWK Agri has the following vacancy available: IT Support Supervisor within the IT division at Piet Retief, Mpumalanga.

Responsibilities And Duties

• Manage and lead the IT Support Technician and Helpdesk teams, including scheduling, performance management, and mentoring
• Coordinate and prioritise the team’s workload to ensure efficient use of resources
• Ensure staff are properly trained in new technologies, tools, and processes
• Provide guidance and support to resolve complex technical issues
• Oversee the resolution of technical issues reported by users, ensuring tickets are tracked, prioritised, and resolved in a timely manner
• Monitor the performance of the helpdesk and technician teams, ensuring all service level agreements (SLAs) are met
• Assist in troubleshooting complex technical issues that may require hands-on involvement
• Develop and maintain a knowledge base of common issues, resolutions, and best practices
• Act as a liaison between the IT support teams and other departments to ensure smooth communication and support alignment
• Communicate with upper management to report on team performance, issue resolution status, and ongoing improvements
• Promote a culture of continuous improvement, driving process and efficiency enhancements within the team
  
  

Qualifications And Skills

• Matric / Grade 12
• A+ certificate
• N+ certificate
• At least 3 years’ experience as an IT Technician
• Windows troubleshooting experience
• Printer Troubleshooting experience
• Network Troubleshooting experience
• Desktop/Laptop hardware and software troubleshooting experience
• Ability to interact with people
• Ability to comply with deadlines
• Successful candidate must be goal driven
• Valid Driver’s License (Code 08)
• Valid Passport
• The company can expire job adverts at any time at their own discretion.