Customer Services Agent (USA)

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Advisor to join their dynamic team. The role involves handling customer inquiries, providing information on health care, and meeting performance targets. Ideal candidates will have customer service experience and excellent communication skills, with opportunities for further training.

Qualifications

• 1 year customer service experience required.
• Experience in a Financial Service Environment is advantageous.
• Basic knowledge of CRM systems or willingness to learn.

Responsibilities

• Handle inbound calls and emails from customers professionally.
• Provide clear information regarding health care.
• Meet personal and team performance targets.

Skills

Communication

Active Listening

Attention to Detail

Resilience

Adaptability

Team Player

Tools

CRM Systems

Job description

Job Description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What You’ll Be Doing

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information regarding health care
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What We’re Looking For

• 1 year customer service experience
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand metric systems
• Excellent communication and active listening skills
• High attention to detail and accuracy
• Resilience, adaptability, and a team-player attitude
• Basic knowledge of CRM systems – or a willingness to learn

Salary Range And Work Times

To be discussed at the interview stage

Core Behaviors

• Employees of Huntswood, a ResultCX company, have:
• A Winning Mindset
• Bring your “A” game – Passion is contagious! Work every day like it’s your first day on the job
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time
• *Subject to HW incentive & remuneration policies, speak to your recruiter for more information