Credit Controller

Manpower Group Sa (Pty) Ltd; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a proactive Credit Controller to enhance financial performance through effective credit control. In this role, you will manage student accounts, ensuring timely collections and fostering positive relationships with students and sponsors. You will be responsible for processing banking transactions, administering refunds and billing, and resolving account queries. If you thrive in a fast-paced environment and possess strong interpersonal skills, this opportunity will allow you to make a significant impact in the finance function on campus.

Qualifications

• Experience in credit control, collections, or finance administration.
• Proactive in managing account queries and overdue debt.

Responsibilities

• Manage student accounts and ensure timely collections.
• Negotiate payment plans and maintain documentation.

Skills

Credit Control

Collections

Finance Administration

Interpersonal Skills

Attention to Detail

Tools

Finance Query Management System (FQMS)

Fresh Desk (VC Assist)

Job description

Are you highly organised, customer-focused, and passionate about driving financial performance through strong credit control?

We're looking for a proactive Credit Controller to manage student accounts, ensure timely collections, and maintain excellent customer relationships while supporting the overall finance function on campus.

Key Responsibilities:

1. Reduce overdue debt and bad debt by ensuring timely payments and effective query resolution.
2. Process weekly banking transactions including credit, debit, and cash payments.
3. Administer student accounts, including refunds, billing, debit orders, transfers, cancellations, and bursaries.
4. Investigate credit balances and ensure timely processing of corrections.
5. Negotiate payment plans and maintain documentation including Acknowledgement of Debt agreements.
6. Perform collections duties including legal handovers, student suspensions, and status changes.
7. Process debit orders and handle unpaid debit order follow-ups and reactivations.
8. Maintain and reconcile daily bank statements and allocate unallocated payments accurately.
9. Liaise with account payers, resolve queries through the Finance Query Management System (FQMS), and assist with walk-in queries.
10. Deliver quality customer service by building positive relationships with students and sponsors.
11. Update and maintain reports related to suspensions, handovers, credits, and payment feedback.
12. Support administrative systems such as Fresh Desk (VC Assist) and communicate with internal departments to maintain up-to-date student account information.

What You'll Need to Succeed:

1. Previous experience in credit control, collections, or finance administration.
2. A proactive approach to managing account queries and overdue debt.
3. Excellent interpersonal and communication skills.
4. Attention to detail with strong administrative and reporting capabilities.
5. Ability to handle pressure and meet deadlines daily, weekly, and monthly.
6. Solid understanding of banking processes, debit orders, and reconciliations.

Please note that only suitable candidates will be contacted.