German-Speaking Customer Service & Sales Representatives

RMV Solutions Pty Ltd; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading airline brand as a customer service representative, assisting international passengers with inquiries in German and English. This full-time, permanent position offers comprehensive training and health insurance coverage, with flexible shifts in a remote work environment.

Benefits

Health Insurance Coverage

Comprehensive Paid Training

Qualifications

• Must have native-level fluency in German and English.
• Strong computer literacy and technical skills required.
• Previous customer service experience is advantageous.

Responsibilities

• Assist passengers with travel inquiries in German and English.
• Utilize airline reservation systems and handle voice calls.
• Achieve specific key performance indicators in a fast-paced environment.

Skills

German

English

Computer Literacy

Job description

• Join a reputable airline brand across different work areas
• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
• Utilize airline reservation systems, handle voice calls in English and German , and potentially engage in written correspondence
• Comprehensive paid training on products and systems provided
• Daily interaction with international passengers for inquiries and feedback
• Expected to achieve specific key performance indicators and maintain high client service standards
• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)
• Only permanent residents or South African ID holders eligible
• Strong computer literacy and technical skills
• Clean criminal record
• Flexible to work in shifts
• Previous customer service experience is advantageous

Employment Terms :

• Full-time, Permanent contract : 40 hours per week with 8-9 hour shifts per day
• Operational Hours : 24 / 7, 365 days a year

Rotating shifts including weekends and public holidays as needed

• Specific operating hours based on assigned account, to be discussed during interviews
• Training : 4 weeks (Fully Paid)
• Health Insurance Coverage provided by the Company
• Fully remote work from home
• Equipment requirements :

Reliable Fibre or ADSL internet connection required at own expense

• UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)