Manager: Chat Support

Capitec Client Care; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking energetic, self-motivated individuals for a role in Client Engagement. This position involves managing the Chat Support team, ensuring the achievement of business objectives while fostering a service-oriented culture. Ideal candidates will possess strong leadership skills, a solid understanding of client service principles, and experience in a target-driven environment. If you are passionate about service and eager to make a difference in the banking sector, this opportunity is perfect for you.

Qualifications

• 5+ years in service-oriented environments with supervisory experience.
• Understanding of banking technology and operations management.

Responsibilities

• Manage functions within the Client Engagement team and Chat Support.
• Drive tactical implementation of the Chat Support business plan.

Skills

Decision making skills

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Problem solving skills

Education

Bachelor's Degree

Honours Degree

Job description

Apply now »

Date: 7 May 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To manage a function within the Client Engagement team and capacitate the Chat Support team, driving tactical implementation and achievement of the Chat Support business plan and the broader Client Engagement Centre business plan.
  
  

Experience

Minimum:

• 5 yrs+ working experience gained in professional, service orientated environments
• 3 yrs supervisory experience, supervising 1 level of direct reports
• Client service principles and practices
• Client relationship management (CRM) concepts
• Operations management
• Commercial business knowledge and acumen
• Applied understanding of banking or service technology and infrastructure
  
  

Ideal

• Experience of managing teams in a target/SLA driven landscape.
• Experience gained in a banking/service/retail administration environment
• Capitec Bank experience
• Service support environment
• Capitec Bank policies
• Working knowledge of Capitec Bank's integrated systems, structure, and infrastructure
  
  

Qualifications (Minimum)

• Bachelor's Degree
  
  

Qualifications (Ideal Or Preferred)

• Honours Degree
  
  

Knowledge

Skills

• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Problem solving skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »