Spare Parts Manager

Manpower Group Sa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in KwaZulu-Natal seeks a Spare Parts Manager to oversee purchasing strategy, manage supply chain, and enhance customer service. The role involves leading a team, improving revenue, and ensuring compliance with policies. Ideal candidates will have strong leadership and analytical skills, along with relevant qualifications and experience in sales and procurement.

Qualifications

• Minimum 5 years' experience in business development, customer management, procurement, or sales.
• Tertiary qualification in mechanical, electrical, or industrial engineering.

Responsibilities

• Define and implement purchasing strategy and manage supply chain.
• Oversee sales function for spare parts and manage customer relationships.
• Monitor supplier database and ensure compliance with BBBEE policies.

Skills

Leadership

Analytical Skills

Customer Management

Education

N.Dip. in Mechanical Engineering

Diploma in Marketing

Tools

SAP

Job description

Spare Parts Manager

The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates.

The primary purpose of this role is to define and implement the company's purchasing strategy, manage the supply chain, and lead sales activities to provide effective supply and services to clients.

This position plays an integral role in ensuring the growth of spare parts revenue and increasing customer service levels. It is key to enhancing our turnover and profitability by improving customer satisfaction.

Spare Parts Function

• Oversee the sales function for spare parts and implement a process roadmap to fulfill customer demand.
• Budget and forecast order intake with a supporting roadmap plan.
• Establish and review fixed pricing and framework agreements for spare parts and repairs.
• Establish and monitor KPIs, address concerns, and implement improvements.
• Stay updated on competition and market offerings.
• Oversee the expediting of all customer orders.
• Manage customer relationships with regular updates on quotes and expediting queries to build long-term partnerships.

Procurement and Supply Function

• Oversee and monitor the supplier database.
• Develop suppliers to meet quality, price, lead time, and confidentiality needs.
• Source manufacturing suppliers for outsourced work in collaboration with QA/QC.
• Pre-qualify and approve suppliers, conducting site visits as needed.
• Ensure correct pricing of assembly and sub-assembly items on SAP.
• Oversee the expediting of supply orders.
• Assist finance with supplier payment queries.
• Ensure compliance with BBBEE policies.

Logistics Function

• Manage transportation of spare parts from overseas suppliers to customers, ensuring proper documentation.
• Work closely with agents and customers to expedite deliveries and prevent double handling.
• Monitor incoterms and transport budget adherence.
• Maintain departmental procedures and support team goals to improve KPIs.
• Ensure timely submission of reports to customers and management.

Qualifications and Experience

• Tertiary qualification (at least N.Dip.) in mechanical, electrical, or industrial engineering, with experience in sales and customer account management.
• Marketing, commerce, or business-related qualification (Diploma/Degree) is beneficial.
• Strong leadership experience.
• Minimum 5 years' experience in business development, customer management, procurement, or sales.
• Supply chain or warehouse management experience is advantageous.
• Knowledge of contract law and pricing, analytical skills, SAP proficiency.
• Experience with aluminium smelter/heavy industry equipment is beneficial.

Please note that only shortlisted candidates will be contacted.