SaaS Business AnalystZoho Platform

Centrax Systems; Midrand; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A dynamic digital transformation partner is seeking an experienced SaaS Business Analyst to join their team. This role involves working closely with clients to understand their business needs and recommend optimal Zoho solutions. The ideal candidate will have a strong grasp of SaaS platforms, particularly Zoho applications, and be skilled in documentation and process mapping. The position offers a remote working environment and opportunities for training and development.

Benefits

Opportunity to work with a forward-thinking Zoho partner

Exposure to various industry clients and use cases

Remote working environment with flexible hours

Training and development support

Collaborative, learning-oriented team culture

Qualifications

• 3 years of experience as a Business Analyst in a SaaS or digital solutions environment.
• Proven experience with Zoho Applications.

Responsibilities

• Conduct client discovery sessions to understand business processes and needs.
• Document business processes using flowcharts and narratives.
• Liaise between stakeholders and technical teams for solution implementation.

Skills

Communication

Stakeholder Management

Documentation

API Integrations

Workflow Automation

Data Migration

Analytics

Reporting Tools

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Tools

Lucidchart

Visio

Zoho Flow

Zoho Blueprint

Job description

Centrax Systems is a dynamic, fast-paced digital transformation partner that specializes in delivering customized SaaS solutions using the Zoho ecosystem. As a Zoho Partner, we serve clients across multiple industries, implementing systems that enhance business efficiency, drive digital maturity, and ensure measurable outcomes.

Role Overview

We are seeking an experienced and detail-oriented SaaS Business Analyst to join our growing team. The successful candidate will work closely with clients, project managers, developers, and other stakeholders to understand business requirements, map processes, identify gaps, and recommend the most suitable Zoho-based solutions. This role requires a strong grasp of SaaS platforms, especially Zoho applications, as well as the ability to create comprehensive documentation and process flows.

Key Responsibilities

1. Conduct in-depth client discovery sessions to understand existing business processes, needs, and pain points.
2. Document current and future state business processes using process maps, flowcharts, and detailed narratives.
3. Analyze and recommend the most suitable Zoho applications and configurations to meet business requirements.
4. Prepare detailed functional specifications, user stories, use cases, and requirement traceability matrices.
5. Liaise between business stakeholders and the Zoho technical team to ensure accurate translation of business needs into technical solutions.
6. Facilitate product demonstrations and prototype reviews with clients.
7. Assist in change management planning, user adoption strategies, and client onboarding.
8. Conduct gap analysis, root cause analysis, and suggest improvements to optimize business processes.
9. Participate in testing activities including UAT coordination, test case preparation, and validation.
10. Stay current with Zoho’s product roadmap and new features to ensure optimal solution architecture.
11. Support the sales and presales team in scoping solution options and creating project proposals when needed.

Requirements

Minimum Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• 3 years of experience as a Business Analyst in a SaaS or digital solutions environment.

Proven experience with

• Zoho Applications

Proficiency in

• business process mapping tools (e.g., Lucidchart, Visio, or Zoho Flow/Blueprint)

Other desired skills include excellent communication, stakeholder management, detailed documentation, API integrations, workflow automation within Zoho, data migration, analytics, reporting tools, and experience working with SMEs or in a consultancy setting.

What We Offer

• Opportunity to work with a forward-thinking Zoho partner
• Exposure to various industry clients and use cases
• Remote working environment with flexible hours
• Training and development support
• A collaborative, learning-oriented team culture

Application Instructions

Interested candidates are invited to submit their CV and a short cover letter highlighting relevant experience to s with the subject: Application SaaS Business Analyst (Zoho).