Logistics Call Centre Administrator

Blue Label Telecoms; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in South Africa is seeking a proactive Logistics Call Center Administrator. This role involves managing the movement of goods, coordinating deliveries, and ensuring excellent customer service in a fast-paced environment. The ideal candidate should excel in logistics operations and problem-solving, contributing to process improvements and achieving KPIs.

Qualifications

• Strong understanding of logistics operations and customer service.
• Thrive in a fast-paced, service-driven environment.

Responsibilities

• Monitor order tracking and manage delivery exceptions.
• Communicate with customers to resolve delivery issues.
• Liaise with internal teams on delivery schedules.

Skills

Logistics Operations

Customer Service

Problem Solving

Job description

We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimize the movement of goods, coordinate delivery activities, and ensure customer satisfaction.

The ideal candidate will have a strong understanding of logistics operations and customer service, and will thrive in a fast-paced, service-driven environment.Key ResponsibilitiesDelivery Coordination : Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.Customer Interaction : Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.Team Communication : Liaise with internal teams and external partners to align on delivery schedules and service issues.Performance Monitoring : Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.Documentation : Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.Problem Solving : Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.Administrative Tasks : Complete all related admin tasks, ensuring compliance with quality and turnaround standards.Process Improvement : Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.KPI Achievement : Meet or exceed productivity, quality, and turnaround targets as defined by leadership.