Description
About the job
Cashier (External Applications Only)
Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods or stock pass through the Point of Sale (POS) without being paid for.
Requirements
- Grade 12 or a minimum of 1 year of work-related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Key Performance Areas
Cash Handling
- Ensure all cash (including floats and petty cash) allocated to you balances (no shorts or overs)
- Ensure goods are correctly identified and captured on the Point of Sale Terminal
- Capture the correct payment type received from Customers on the Point of Sale Terminal
- Ensure you have sufficient change at all times
- Ensure Pick-ups are done accurately and within set parameters
- Ensure Cash-ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure all transactions related to other stores' money, deliveries, and quotes are processed correctly
Administration
- Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers' goods
- Direct Customers to relevant persons who can assist them
- Ensure compliance with the company’s dress code
Safety (OHSA) Requirements
- Ensure safety (OHSA) compliance (e.g., customer and staff safety) within your area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Ensure system password control at till points is adhered to
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
Competencies
Values
Integrity
- Comply with generally accepted standards in activities related to the position
- Keeps promises
- Creates realistic expectations
- Is sincere
- Handles sensitive information carefully
- Shows awareness of values and indicates when boundaries are crossed
Accuracy
- Handle detailed information effectively and be consistently attentive to details
- Work in an orderly fashion
- Ensure matters are handled in an orderly and accurate manner from start to finish
- Prevent mistakes
- Invest energy in checking work for mistakes
Client Focus
- Identify and actively respond to clients' wishes and needs
- Deal with clients in a friendly manner
- Show involvement in clients' problems
- Make clients feel welcome
- Approach clients' questions with a can-do mentality
Personal Development
- Be aware of one's strengths and weaknesses and work consciously on personal development
- Focus on self-broadening and gaining more in-depth knowledge
- Follow relevant training programs and seek opportunities to gain experience
- Seek and use opportunities for personal development
- Ask for feedback to learn