Operations Associate

Growth Troops; Johannesburg; Remote; USD 12 000 - 17 000; Full time

Job summary

A leading digital services company is seeking an Operations Associate to manage sales pipeline and client success initiatives. This remote role involves supporting operations, collaborating with the CEO, and optimizing processes in a fast-paced environment. Ideal candidates will have experience with U.S.-based clients in website development and strong communication skills.

Benefits

Flexible working hours

100% remote work

Collaboration with a diverse team

Qualifications

• 2+ years of experience in operations or sales.
• Experience with U.S.-based clients in website development.

Responsibilities

• Support end-to-end operations and sales enablement.
• Act as a liaison between sales and delivery teams.
• Manage client onboarding and service delivery.

Skills

Communication

Sales Management

Client Success

Tools

HubSpot

Trello

Slack

Notion

Google Workspace

Job description

Location: Remote

Experience Level: 2+ years

About The Role

We’re looking for a proactive, results-driven Operations Associate with a background in sales or account management—particularly someone who has sold website development services to U.S.-based clients. This role supports day-to-day operations, sales pipeline management, and client success initiatives in a fast-paced, globally distributed team.

You’ll collaborate closely with the CEO (based in California) and help bridge strategy and execution across departments. If you thrive in a high-impact role, are highly organized, and understand the nuances of digital services sales and delivery, we want to hear from you.

Key Responsibilities

• Support end-to-end operations, including sales enablement, CRM upkeep, reporting, and process optimization.
• Act as a liaison between sales and delivery teams, ensuring client expectations and timelines are aligned.
• Monitor and manage the client onboarding process post-sale, ensuring a smooth handoff and service delivery.
• Provide internal support to the CEO, helping prioritize tasks, prepare reports, and coordinate initiatives.
• Collaborate on proposals, quotes, and contracts for web development services.
• Assist in managing project timelines, communications, and status updates across global teams.
• Identify gaps or inefficiencies in workflows and propose solutions to improve operations.
  
  

Required Qualifications

• 2+ years of professional experience,
• Direct experience selling or managing website development services for U.S.-based clients.
• Strong communication skills and comfort interacting with stakeholders at all levels, especially C-level.
• Proven ability to work independently, prioritize multiple tasks, and adapt in a fast-paced remote environment.
• Familiarity with tools like HubSpot, Trello, Slack, Notion, Google Workspace, or similar.
  
  

Preferred Qualifications

• Knowledge of digital project lifecycles, especially in web design, development, or digital marketing.
• Background in operations, project coordination, or client success.
• Bilingual or multilingual communication skills.
  
  

Why Join Us?

• Work 100% remotely from anywhere in the world.
• Collaborate with a globally diverse and talented team.
• Contribute directly to company growth, scalability, and client satisfaction.
• Flexible working hours with a core overlap in Pacific Time (California-based leadership).
  
  

Ready to take ownership of operations in a growth-focused digital services company?

Interested candidates are invited to submit their resume detailing their relevant experience.

Compensation Range: $12K - $16.8K