Customer Service Representative

TalentPop App; Johannesburg; Remote; ZAR 50 000 - 200 000; Full time

Job summary

TalentPop App is seeking passionate Customer Service Representatives to join their remote team. This entry-level role involves addressing customer inquiries and providing support across multiple platforms. Candidates should have at least 1 year of experience in customer service, excellent communication skills, and a proactive mindset.

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• Proficiency in English (written and verbal).
• At least 1 year of customer service experience.
• Experience with customer service tools is a plus.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders and returns.
• Provide high-quality responses reflecting service standards.

Skills

Problem-solving

Communication

Adaptability

Tools

Gorgias

Zendesk

Shopify

Job description

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About Us

TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

Join Our Team

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting