Receptionist

Career Custodians; Knysna; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading luxury hotel in Knysna seeks a dedicated Receptionist to create a welcoming experience for guests. This role involves managing front desk operations, ensuring smooth check-ins and check-outs, and providing exceptional customer service. Ideal candidates will have a Grade 12 certificate, hospitality diploma, and experience with Opera software.

Qualifications

• Grade 12 certificate or equivalent required.
• Hospitality diploma or relevant experience preferred.
• Familiarity with Front Office procedures essential.

Responsibilities

• Manage front desk operations and handle guest check-ins/check-outs.
• Provide exceptional customer service and assist with inquiries.
• Create a warm and inviting atmosphere for guests.

Skills

Customer Service

Communication

Hospitality

Education

Grade 12 certificate or equivalent

Hospitality diploma

Tools

Opera

Job description

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who are we looking for :

Pezula Nature Retreat is a luxurious haven located in Knysna, South Africa. It is known for its pristine landscapes, indigenous forests, and breathtaking views of the Indian Ocean. The retreat offers a serene and immersive experience with nature, while also providing high-end accommodations and world-class amenities, making it a sought-after destination for those seeking tranquility and indulgence. As the first friendly face that guests encounter, you’ll be at the heart of welcoming and guiding visitors to ensure their experience is both memorable and seamless. Your role is all about creating a warm and inviting atmosphere, assisting with check-ins, answering inquiries, and providing personalised recommendations to enhance their stay. From greeting guests with a smile to ensuring smooth communication with other departments, your mission is to deliver exceptional service that leaves a lasting impression. You’ll be the point of contact for our guests, helping them feel at home from the moment they arrive until they depart.

What Is Required :

We are looking for a receptionist at our luxury hotel in Knysna. You will play a crucial role in creating a welcoming and seamless experience for our guests from the moment they arrive. The primary purpose of this position is to manage the front desk operations, handle guest check-ins and check-outs efficiently, and provide exceptional customer service. The Receptionist ensures that all guest interactions are handled professionally and courteously, contributing to the overall high standards of hospitality and guest satisfaction that define our luxury property.

Minimum Requirements :

• Grade 12 certificate or equivalent
• Hospitality diploma / experience
• Working knowledge of Opera
• Familiar with the duties and procedures of the Front Office Department

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to