Customer Relationship Manager

Kuba; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in Johannesburg is seeking a skilled Customer Relationship Manager to maintain and expand client relationships. The role involves understanding client needs, resolving queries, and collaborating with internal teams to ensure service performance. Strong communication and problem-solving skills are essential for success.

Benefits

Provident Fund

Paid Time Off

Training & Development opportunities

Qualifications

• Proven experience as a Customer Relationship Manager.
• Client-oriented mindset with strong communication skills.

Responsibilities

• Develop trust with your client portfolio.
• Resolve client queries promptly and effectively.
• Prepare regular progress reports for stakeholders.

Skills

Communication

Problem-Solving

Analytical Skills

Teamwork

Leadership

Tools

CRM

Job description

We are looking for a skilled Customer Relationship Manager to maintain the operational relationship requirements of our clients.You will be responsible for maintaining long-term key client relationships by understanding their operational needs.

You will serve as a key contact for Kuba, identifying their needs to promote our solutions and achieve mutual satisfaction through trusted relationships.

Kuba will rely on you to find ways to outperform expectations and uphold our company's positive image.To succeed, you should be an excellent communicator, strategic thinker with analytical skills, possess strong problem-solving abilities, and be able to quickly build rapport with customers.

You will also collaborate internally with sales, business analysis, and engineering teams.The primary goal of this role is to maintain and expand relationships with existing clients.ResponsibilitiesDevelop trust with your client portfolio.Understand client needs and develop support plans.Resolve client queries promptly and effectively.Improve customer service quality and efficiency (organization, processes, tools, inter-department coordination).Act as a communication link between clients and internal teams.Prepare regular progress reports for stakeholders.Ensure internal teams understand and comply with contractual obligations.Meet all contractual deadlines and conditionsply with internal policies, ISMS, and legal regulations.Manage customer orders via CRM.Monitor projects under warranty or maintenance contracts.Coordinate tasks for customer support with relevant teams.Oversee projects related to hardware or software updates, respecting deadlines, budgets, scope, and quality, and propose schedules to clients.Ensure service performance under maintenance or warranty contracts and plan for renewals at least 2 months prior.Alert superiors of potential contractual risks.Minimum qualifications include proven experience as a Customer Relationship Manager, client-oriented mindset, strong communication skills, CRM knowledge (Frontrange - Ivanti), problem-solving skills, organizational abilities, teamwork, leadership, and willingness to travel.Benefits include a salary commensurate with the position, Provident Fund, Paid Time Off, and Training & Development opportunities.

J Ljbffr

Create a job alert for this search

Relationship Manager • Johannesburg, Gauteng