Operations Manager

Wild Dreams Hospitality; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading company in the luxury hospitality sector is seeking an Operations Manager to oversee day-to-day operations at their luxury establishments. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for providing exceptional guest experiences. Responsibilities include managing budgets, optimizing operational processes, and leading a high-performing team. The role demands a dynamic individual with a proven track record in luxury lodge environments.

Benefits

Provident Fund (company contributes 5%)

Medical Aid

Qualifications

• Minimum 5 years of General Management experience in Hospitality.
• Knowledge of Game Reserve Operations and luxury safari standards.

Responsibilities

• Oversee all lodge operations, manage budgets, track revenue and expenses.
• Develop and implement operational strategies aligned with organizational goals.
• Build and lead a high-performing team, fostering a positive work environment.

Skills

Leadership

Problem Solving

Customer Service

Communication

Organizational Skills

Education

Grade 12

Tertiary Education in Sales & Marketing / Tourism or Hospitality

Tools

OPERA PMS

NEBULA

APEX Systems

MS Word

Excel

PowerPoint

Job description

Operations Manager - Luxury Establishments

As an operations manager in luxury establishments, your role is to oversee the day-to-day operations, ensuring that every aspect reflects the highest standards of excellence and sophistication.

Your strategic leadership and attention to detail contribute to the seamless functioning of the establishment, aligning with its reputation for providing unparalleled luxury experiences.

Candidate Requirements

1. Must have Grade 12 and Tertiary Education in Sales & Marketing / Tourism or Hospitality.
2. Minimum of 5 years of General Management experience in the Hospitality Industry, with a proven track record within a Luxury Lodge environment.
3. Knowledge of Game Reserve Operations and luxury safari standards.
4. Knowledge of OPERA PMS, NEBULA, and APEX Systems is beneficial.
5. Valid Driver's License and Own Vehicle required.
6. Extensive travel required.
7. Excellent communication, customer service, and organizational skills, with a good command of English.
8. Strong leadership, problem-solving, financial acumen, and a customer-centric approach.
9. Able to multitask, handle pressure, and resolve conflicts professionally.
10. Valid RSA ID.
11. Dynamic self-starter with a matching personality profile.
12. Well presented with excellent verbal and written communication skills.
13. Team player with good negotiation skills.
14. Proficient in MS Word, Excel, and PowerPoint.

Key Responsibilities

1. Operational Management: Oversee all lodge operations, manage budgets, track revenue and expenses, and prepare performance reports.
2. Strategic Planning: Develop and implement operational strategies aligned with organizational goals.
3. Resource Management: Oversee allocation of personnel, equipment, and finances to optimize efficiency.
4. Process Optimization: Continuously evaluate and improve operational processes.
5. Supply Chain Management: Ensure seamless flow of goods and services, mitigate risks, and maintain vendor relationships.
6. Team Leadership: Build and lead a high-performing team, fostering a positive work environment.
7. Quality Control: Establish standards, implement quality initiatives, and ensure service excellence.
8. Risk Management: Identify risks, develop mitigation strategies, and ensure business continuity.
9. Technology Integration: Implement and evaluate technology solutions for efficiency.
10. Communication and Collaboration: Facilitate effective interdepartmental communication and teamwork.

Remuneration

The package includes a Provident Fund (company contributes 5%) and Medical Aid as part of the CTC. Salary discussions are open during interviews or upon request.