Customer Service Representative

TalentPop App; Pretoria; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking passionate Customer Service Representatives to join their dynamic remote team. This role involves addressing customer inquiries through email, phone, and live chat, ensuring high-quality responses that reflect the company's service standards. With a commitment to employee growth and a supportive work environment, this opportunity offers annual performance-based increases and a health stipend. If you are eager to make a meaningful impact and grow your career in a collaborative setting, this position is perfect for you.

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of customer service experience required.
• Proficiency in English is essential for communication.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders, shipping, and returns.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Adaptability

Proficiency in English

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Pretoria, Gauteng, South Africa 5 months ago

Pretoria, Gauteng, South Africa 4 weeks ago

Pretoria, Gauteng, South Africa 3 weeks ago

Pretoria, Gauteng, South Africa $1,800 - $2,200 4 days ago

Bryanston, Gauteng, South Africa 5 days ago

Centurion, Gauteng, South Africa 1 week ago

Pretoria, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.