Software Support Consultant - Accounting

CodeConnect Staffing (Pty) Ltd; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in the legal sector is seeking a Software Support Consultant to provide exceptional IT support. The role involves resolving technical challenges, assisting clients with bookkeeping software, and contributing to customer satisfaction. Ideal candidates will have experience in IT support and bookkeeping, with excellent communication skills. This is a full-time, permanent position with a hybrid working model after an initial on-site period.

Qualifications

• Minimum 3 years in IT support, with exposure to bookkeeping/accounting/finance.
• Basic understanding of troubleshooting and problem-resolution methodologies.

Responsibilities

• Respond to and resolve customer queries related to supported software solutions.
• Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
• Conduct testing of software versions and updates.

Skills

Customer Focus

Analytical

Multitasking

Education

Matric

Tertiary qualification in IT

Tools

Winlaw

Practice Manager Accounts

Job description

Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide accounting support services to clients in the legal sector.

• Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential - this is a non-negotiable.
• On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
• Full-time, Permanent

About the Client :

This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.

Key Responsibilities

• Respond to and resolve customer queries related to supported software solutions.
• Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
• Investigate and address bookkeeping concerns within supported software.
• Contribute to initiatives aimed at reducing call volumes.
• Conduct testing of software versions and updates.

Skills and Competencies Technical and Knowledge Requirements :

• Proven experience supporting software packages, preferably in IT support or a call centre.
• Basic understanding of troubleshooting and problem-resolution methodologies.
• Exposure to network environments to identify server and PC-related issues.
• Knowledge of bookkeeping processes within a legal practice is advantageous.

Soft Skills and Attributes :

• Excellent written and verbal communication skills.
• Analytical and technology-driven with strong multitasking abilities.
• Friendly, proactive, and self-motivated with a focus on customer satisfaction.
• Effective self-management and time management skills.

Qualifications and Experience Education :

• Matric (essential); tertiary qualification in IT is desirable.

Experience :

• Minimum 3 years in IT support, with exposure to bookkeeping / accounting / finance.
• Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.

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