Head of Connectivity

Roomraccoon; Cape Town; On-site; USD 60 000 - 90 000; Full time

Job summary

A leading company in hotel management seeks a Head of Connectivity to enhance their API and connectivity solutions. This role involves collaboration across teams, technical troubleshooting, and leadership in a dynamic environment. The ideal candidate will have strong technical skills and experience in managing integrations, contributing to strategic decisions and operational scalability.

Benefits

Equity

Formal training budget

Annual hotel allowance

Birthday vouchers

Christmas vouchers

Friday lunches

Mac environment

Medical aid contribution

Incentive-based commissions

Qualifications

• Proven experience in connectivity management and integrations.
• Strong technical skills in APIs and networking protocols.
• Experience managing teams and projects in fast-paced environments.

Responsibilities

• Oversee API roadmap and connection performance.
• Collaborate with teams to implement connectivity solutions.
• Troubleshoot technical issues and improve connection efficiency.
• Manage and develop direct reports through mentorship.

Skills

API management

Technical troubleshooting

Problem-solving

Communication

Leadership

Job description

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl with the mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of professionals, spread across 5 offices worldwide, serves over clients across Europe, USA, and Africa.

Our benefits include equity, a formal training budget allowance, an annual hotel allowance, as well as birthday and Christmas vouchers.

Interested?

Keep reading!

Title: Head of Connectivity

Type: Full-time

Terms: On-site

Location: Considering applications from Cape Town, South Africa, and Breda, The Netherlands

Responsibilities

1. API Roadmap and Performance Ownership: Collaborate with the Chief of Product and Global Partnership Program Manager on the API roadmap. Oversee connection performance, including new builds, upgrades, and rebuilds, and implement improvements.
2. Collaboration and Connectivity Implementation: Work with internal teams (commercial, customer service, engineering, and product) to define and implement connectivity solutions. Partner with external vendors to establish and maintain robust connections and integrations.
3. Technical Troubleshooting and Efficiency: Troubleshoot and resolve technical issues promptly. Improve XML, hotel PMS, and channel management connections for efficiency and agility.
4. Operational Scalability and Strategic Insights: Focus on scalability to reduce manual workload. Provide insights to support strategic decisions and reduce integration churn.
5. Leadership and Team Management: Manage and develop direct reports through training, mentorship, and performance management. Contribute to the leadership team.

Requirements

• Proven experience in connectivity management, API management, and integrations.
• Strong technical skills, including APIs, networking protocols, and integration technologies.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Problem-solving and troubleshooting abilities with a proactive approach.
• Experience in fast-paced environments with multiple projects.
• Knowledge of project management methodologies and tools.
• Leadership skills with experience managing teams.

Beneficial Skills

• Hospitality / HotelTech experience.

Success Factors

• Strong problem-solving skills.
• Adaptability in dynamic environments.
• Effective conflict management and negotiation skills.
• Customer-centric approach to connectivity.

Benefits

For CT: Friday lunches, Mac environment, medical aid contribution, incentive-based commissions, formal training budget, annual hotel experience, equity, birthday & Christmas vouchers.

For NL: Holiday allowance (8%), Mac environment, incentive-based commissions, formal training budget, annual hotel experience, equity, birthday & Christmas vouchers.

Values

• Accountability
• Beat Yesterday
• Clock Speed
• Deals a Deal
• Empower Another

Disclaimer

We are reviewing applications as they come in. If you don't hear from us within three weeks, we may proceed with other candidates. Keep an eye on our careers page for future opportunities!