Housekeeping Supervisor

Red Carnation Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a detail-oriented and people-focused individual to lead their Housekeeping Room Attendant Team. This role involves supervising room attendants, ensuring rooms are cleaned to high standards, and maintaining effective communication within the team. The ideal candidate will demonstrate strong leadership qualities and a commitment to excellence in hospitality. Join a dynamic environment where your contributions will enhance guest experiences and uphold the esteemed reputation of the hotel. If you are passionate about hospitality and team management, this opportunity is perfect for you.

Qualifications

• Proven experience in a supervisory role within housekeeping.
• Strong understanding of hotel operations and standards.

Responsibilities

• Supervise and manage the Housekeeping Room Attendant Team.
• Ensure all rooms meet hotel standards and are updated in the PMS.

Skills

Team Leadership

Attention to Detail

Communication Skills

Time Management

Education

High School Diploma

Hospitality Management Degree

Tools

PMS System

Vacuum Cleaners

Job description

Job Summary :

We are looking for a people-focused yet technical and detail-oriented team player who can work at a consistent and predictable pace to supervise the Housekeeping Room Attendant Team.

Organisational Positioning :

• Reporting to: Executive Housekeeper
• Location: The Twelve Apostles Hotel Premises

BEHAVIOURAL SUMMARY :

The focus of this position is to act as a leader, utilizing the diverse team of unique individuals to their fullest. Team leaders should be examples and are also classified as training officers, possessing vast knowledge of the front desk and the hotel group.

Key Performance Objectives :

• Ensure that every room is checked and updated on the PMS system as per SOP.
• Manage all allocated room attendants to ensure that Room Attendant duties are completed and prioritized in accordance with arrival times.
• Check hourly on the allocated section of public areas, ensuring they are cleaned and maintained to Hotel standards.
• Ensure that the storerooms are laid out and kept to Hotel standards.
• Check that all vacuum cleaners are in full working order.
• Verify that linen is in a good state of repair before being utilized in a room.
• Report all maintenance issues and follow up to ensure they are dealt with promptly.
• Ensure that all aesthetics in the room are laid out as per the Owners’ standards.
• Assist with the monthly stock-take and quarterly operating equipment count.
• Ensure thorough communication by holding briefings with the team every morning and afternoon.