Applications Support Analyst at Financial Intelligence Centre

Financial Intelligence Centre; Pretoria; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated professional to implement and enhance business solutions. This role involves administering applications, troubleshooting issues, and optimizing systems to ensure seamless operations. With a focus on continuous improvement and innovation, you will engage with stakeholders and manage vendor relationships to drive operational efficiency. If you have a strong technical background in ICT and a passion for problem-solving, this position offers a unique opportunity to contribute to impactful projects in the financial sector.

Qualifications

• Minimum 3 years relevant technical experience in ICT.
• Experience in SQL and Windows Server administration.

Responsibilities

• Administer and maintain business applications for optimal performance.
• Support IT projects and manage changes in business practices.

Skills

SQL

Project Management

Communication Skills

System Administration

Data Governance

Education

ICT National Diploma

Relevant ICT Certification

Qualifications in Anti-Money Laundering

Tools

MS Word

MS Excel

MS Access

MS Project

MS Visio

MS PowerPoint

Job description

Job Purpose

Implement, maintain and enhance solutions to ensure system availability.

KEY PERFORMANCE AREAS

• Business Application Support & Maintenance
• Administer, configure, and maintain business applications to ensure optimal performance and availability.
• Analyse and resolve user-reported issues related to business solutions, ensuring minimal disruption to business operations.
• Perform routine system checks and maintenance to ensure the business system operates in an optimum condition.
• Troubleshoot and provide support for web-based and client-server applications across various IT environments (e.g., Production, Staging, Testing).
• Install, administer, and test software patches, updates, and upgrades to maintain system integrity and performance.
  
  

System Development & Enhancement

• Analyse user requirements and develop programs, reports, and solutions to meet business needs.
• Automate manual processes to improve operational efficiency and accuracy.
• Facilitate the enhancement and optimization of databases to support evolving business requirements.
• Conduct research and implement new tools or techniques to enhance systems and databases.
  
  

Project & Change Management

• Support IT and business projects that focus on improving business processes and implementing changes in business practices.
• Participate in system testing, deployment, and change management activities to ensure seamless implementation.
• Provide input on system integration, data governance, and internal control processes during project execution.
  
  

Stakeholder & Vendor Management

• Build and maintain strong professional relationships with internal departments, users, and external service providers.
• Engage with external stakeholders and third-party vendors to discuss findings, gather information, and resolve issues.
• Coordinate and supervise external consultants to ensure the quality and timely delivery of solutions.
• Conduct on-site inspections of service providers' systems and databases to ensure compliance with service level agreements.
  
  

Data Governance & Compliance

• Provide input and advice on data governance, data integration, and system control best practices.
• Identify system shortfalls and inefficiencies, recommending improvements to enhance data quality and system performance.
• Ensure all system changes comply with organizational policies, standards, and regulatory requirements.
  
  

Documentation & Knowledge Management

• Create, maintain, and update system documentation, including system configurations, process flows, user manuals, and technical guides.
• Document service records, issue resolutions, and application configurations for knowledge sharing and future reference.
• Contribute to the development of standard operating procedures (SOPs) for system support and maintenance activities.
  
  

Continuous Improvement & Innovation

• Continuously identify areas for system, process, and service improvement to drive operational efficiency.
• Research emerging technologies and trends to propose innovative solutions that align with business objectives.
• Proactively recommend and implement improvements to ensure applications meet current and future business needs.
  
  

Education, Skills And Experience

• Relevant ICT National Diploma
• Relevant recognised ICT certification
• Qualifications in anti-money laundering, compliance management and or forensics would be advantageous
• Minimum 3 years relevant technical experience
• ITIL Foundation
• ICT systems experience
• Minimum of 3 years working SQL experience
• Minimum of 3 years Financial Industry Experience would be advantageous
• Min 2 years' experience on Windows server (2003/2008) administration
• Insight into trends associated with organised crime, drug trafficking, money laundering, fraud and terror financing
• Excellent communication skills (oral and written)
• Strong project management skills
• An intermediate to advanced level of computer literacy, including MS Word, MS Access, MS Project; MS Excel, MS Visio and MS Power Point