Team Leader: National Support Centre

Lyra Health; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading company in mental health care is seeking an NSC Team Leader to lead and inspire their team. This full-time role requires strong leadership and clinical experience, with responsibilities including team development, project management, and compliance reviews. Join a mission-driven organization that values diversity and innovation in mental health care.

Qualifications

• At least 2 years’ clinical experience, preferably in an EAP setting.
• 2-3 years of clinical experience.

Responsibilities

• Lead, develop, motivate, and inspire the team to maximize performance.
• Conduct compliance case reviews to ensure quality standards.
• Manage projects efficiently, providing timely feedback.

Skills

Leadership

Client Service Orientation

Communication

Problem Solving

Education

Master’s qualification as a Clinical or Counseling Psychologist

Honors qualification as a clinical Social Worker

B-Psych Degree as a Registered Counselor

Tools

Computer Applications

Job description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The position of NSC Team Leader is a full-time role based at Lyra Health's head office. The role requires being on call on a rotational basis. The manager will also undertake other relevant duties as assigned by the Head of Operations. This job specification is subject to review as the role develops.

Key Responsibilities

1. Lead, develop, motivate, and inspire the team to maximize performance.
2. Coach and mentor team members.
3. Develop and maintain systems for accurate data management and service delivery within client expectations and SLAs.
4. Conduct individual and team meetings.
5. Provide case supervision.
6. Support department growth and development.
7. Recruit suitable staff for new positions.
8. Manage projects efficiently, providing timely feedback.
9. Conduct compliance case reviews to ensure quality standards.
10. Implement performance management with clear goal setting and regular feedback.
11. Develop and update Standard Operating Procedures for effective operations.

Qualifications

• Master’s qualification as a Clinical or Counseling Psychologist with current HPCSA registration, or
• Honors qualification as a clinical Social Worker with current SACSSP registration, or
• B-Psych Degree as a Registered Counselor with current HPCSA registration.
• At least 2 years’ clinical experience, preferably in an EAP setting.

Desired Skills and Experience

• Proficiency in computer applications.
• Strong client service orientation.
• Natural leadership qualities.
• Ability to assess risk and pathology.
• 2-3 years of clinical experience.
• Ability to work under pressure.
• Business acumen and initiative.
• Excellent communication and organizational skills.
• Effective time management.
• Team player with the ability to remain calm under pressure.
• Creative problem-solving skills.

We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category.

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