To lead the strategy, development, and execution of Savings, Investment, and Lending products for the Personal and Business Banking (PBB) segment. The role involves product-specific accountability with distinct commercial, compliance, innovation, and digital transformation responsibilities under each pillar, while maintaining cohesion across the broader product portfolio. The role is critical in achieving revenue growth, customer experience improvement, and market competitiveness.
TECHNICAL COMPETENCY REQUIREMENT
- Ability to track roadmaps, bugs, and enhancements.
- Understanding of core system processing, API enablement, and integration for account and loan products.
- Exposure to pricing models, elasticity simulations, and credit decision engines.
- Understanding the use of systems for compliance, onboarding (e.g., KYC / AML), and lending rule management.
- Stakeholder Management
- Business Acumen
- Excel, SQL, Power BI to forecast balances, returns, and behavior-based segmentation.
REQUIRED MINIMUM EDUCATION AND TRAINING
Bachelor's in finance, Business, Economics or equivalent.
REQUIRED MINIMUM WORK EXPERIENCE
4–5 years in product management, savings / lending specialization.
3 years' experience in people management.
FINANCIAL MANAGEMENT
- Ensure growth in savings deposits (YoY and QoQ).
- Net margin contribution per savings product.
- Drive financial literacy initiatives to improve customer understanding of offerings.
- Define interest rate policies based on cost of funds and risk-adjusted returns.
- Drive growth in lending book (by product type).
- Collaborate with finance and treasury to assess funding impacts and pricing sensitivity.
CUSTOMER CENTRICITY AND STAKEHOLDER MANAGEMENT
- Build trusted advisor relationships with Leadership Teams, advising on governance and compliance matters.
- Ensure regulatory, legal, compliance, and change requirements are effectively communicated and supported.
- Develop and maintain external contacts to exchange information and identify environmental changes.
- Collaborate with marketing, channels, customer engagement, Sales Teams, IT, and finance to deliver integrated products.
- Define and drive a 3–5-year roadmap across savings, investments, and lending.
- Ensure alignment with PBB growth and risk appetite.
- Collaborate on funding impacts, pricing sensitivity, and digital onboarding.
- Resolve customer and stakeholder queries promptly.
OPERATIONAL EXCELLENCE
- Lead design of investment products and coordinate with third-party platforms.
- Ensure accurate, compliant product disclosures.
- Monitor product performance and market competitiveness.
- Align investment strategies with customer profiles.
- Participate in industry forums and regulatory groups.
- Build and mentor a high-performing product team.
- Partner with Compliance, Legal, and Risk to ensure ongoing compliance.
- Lead digital evolution in mobile and internet banking platforms.
- Oversee credit policies and loan management initiatives.
- Monitor NPLs, collections, and approval times.
- Develop CVPs for retail and SME segments.
- Optimize interest rate strategies based on market trends.
- Ensure regulatory compliance (e.g., Basel, FICA).
- Monitor balances, inflows/outflows, and pricing elasticity.
- Design loyalty and goal-based features.
- Manage team performance and talent development.
- Support continuous learning and personal development initiatives.
REPORTING
- Collaborate with Product Managers and Data teams to meet reporting needs for customer insights, product analysis, and opportunity identification.
- Oversee timely and compliant reporting, including monthly, MANCO, and EXCO reports.
LEARNING AND GROWTH
- Coordinate with Learning & Development and Internal Communications on financial crime education and communication.
- Own personal career development and achievement of objectives.
- Develop and maintain a knowledge base and intellectual property.
This position is advertised in line with our commitment to Employment Equity.