National Aftermarket Manager

Goscor Earthmoving; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to lead after-sale activities in the earthmoving equipment sector. This role involves maximizing revenue from service agreements and parts sales while ensuring customer satisfaction. You will develop processes to enhance service quality, manage a skilled team, and identify new business opportunities. The ideal candidate will have a strong background in service management, excellent communication skills, and a proven track record in the aftermarket sales environment. Join a forward-thinking company where your expertise will drive success and innovation in the industry.

Qualifications

• 5+ years in aftermarket sales or service management in earthmoving equipment.
• Strong knowledge of service, maintenance, and parts operations.

Responsibilities

• Oversee service management and improve customer satisfaction.
• Manage procurement and distribution of parts efficiently.

Skills

Aftermarket Sales

Service Management

Leadership

Analytical Skills

Negotiation Skills

Communication Skills

Education

Bachelor's degree or diploma in a related field

Tools

Autoline

Microsoft Office Suite

Job description

The successful candidate will be responsible for overseeing and maximizing revenue from after-sale activities, including parts, service, and service agreements, while ensuring customer satisfaction and building strong relationships.

Responsibilities include:

1. Service Management (Background, Admin & Systems):
   • Develop and implement admin and system service processes to ensure high-quality customer support and satisfaction.
   • Oversee national service admin & system operations to maintain uptime and efficiency of customer equipment in all branches.
   • Monitor and improve service performance metrics, including labour & km recoveries, consumables, spray booth, overtime, etc., in conjunction with the National Operations Director.
   • Ensure rental fleet is maintained to standards with a focus on cost control, collaborating with the Rental Manager.
   • Work with Used Sales and Rental Manager on repairs/rebuilds, timelines, and budgets.
   • Identify new aftermarket business opportunities and develop initiatives.
   • Manage HR functions including team recruitment, skills development, and technician retention strategies.
   • Negotiate and monitor lease contracts for technician vehicles, including utilization and coaching.
   • Manage work in progress, aiming to keep WIP open for no longer than 3 months.
   • Implement automated workflow systems to optimize results and reduce risks.
   • Manage warranty claims and ensure timely processing.
   • Evaluate labor rates annually and adjust as needed.
   • Keep service matrices updated with pricing, part numbers, and critical parts lists for new models.
   • Manage service suppliers to ensure quality work at competitive prices.
2. Service Agreement (Maintenance) Management:
   • Accurately cost and quote service agreements.
   • Adhere to service schedules to minimize downtime.
   • Monitor profit/loss on service agreements and seek cost-saving measures.
   • Track units and ensure data accuracy for proactive service management.
   • Build reports and proposals for key customers.
   • Ensure compliance with standards and regulations for equipment servicing.
3. Parts & Logistics Management:
   • Oversee procurement, inventory, and distribution of parts.
   • Maintain optimal stock levels and manage parts pricing.
   • Negotiate with suppliers for pricing and rebates.
   • Reduce stock losses and improve efficiency.
   • Monitor KPIs for service efficiency and customer satisfaction.
   • Manage inventory audits, customer inquiries, and complaints.
   • Develop departmental budgets and oversee vehicle management.

Requirements:

• Bachelor's degree or diploma in a related field preferred.
• Minimum 5 years in aftermarket sales, service management, or related roles within earthmoving equipment industry.
• Proven experience managing service, maintenance, parts, and workshop operations.
• Strong knowledge of earthmoving equipment and aftermarket support.
• Leadership experience with large teams and multiple functions.
• Willingness to travel locally and internationally.
• Strong analytical, negotiation, and decision-making skills.
• Excellent communication and organizational skills.
• Proficiency in Autoline and Microsoft Office Suite.

Note: Additional duties may be performed as needed. All applications, including CVs, must be submitted by the deadline. References checks will be performed. The employer is an equal opportunity employer. By applying, you consent to personal data processing. If no response is received within two weeks, consider your application unsuccessful.