Senior Support Engineer For Sap Technology / Technical Architect In Premium Hub Coe

Sap Se; Gauteng; Hybrid; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in enterprise software is seeking a Senior Support Engineer for SAP Technology. This role involves managing customer projects, providing technical support, and ensuring successful software implementation. Candidates should have extensive SAP experience, strong troubleshooting skills, and a university degree in a related field. The position offers a collaborative work environment with opportunities for personal development and travel to client sites.

Qualifications

• At least 10 years of SAP Technology implementation or support experience.
• Extensive experience with SAP ABAP and JAVA-based NetWeaver systems.
• Excellent communication skills in English.

Responsibilities

• Participate in the preparation, conception, realization, and Go Live of customer projects.
• Analyze business processes, perform root cause analysis, and optimize technical performance.
• Plan large-scale transformation programs from a technical perspective.

Skills

SAP Technology implementation

SAP ABAP

JAVA

Performance analysis

Troubleshooting

Communication

Education

University degree in computer science or related fields

Tools

SAP HANA

MSSQL

Oracle

DB2

Job description

Senior Support Engineer for SAP Technology / Technical Architect in Premium Hub CoE

At SAP, we enable you to bring out your best.

Our company culture focuses on collaboration and a shared passion to help the world run better.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Purpose and Objectives

Customer Services and Delivery drives software adoption, ensuring customers implement and run what they buy while safeguarding maintenance and subscription.

Using our expertise, we guide our customers throughout the entire lifecycle to realize the benefits of digital transformation. The strength of our Centers of Expertise (CoE) lies in analyzing customer solutions with a focus on relevant components including application, database, and technology, and providing strong back-office support for customer engagements, offering Expertise on Demand, instant resolution of top pain points, access to best practices, and quality assurance of recommendations and improvement plans.

Role Overview

As an Expert / Senior Support Engineer, you will work in the CoE focusing on SAP Technology, including Software Logistics, Technical Architecture, HANA, Basis, Cloud, and deliver services related to software implementation, transformation, upgrade projects, operations, continuous improvement, quality management, problem resolution, and knowledge transfer.

Responsibilities

• Participate in the preparation, conception, realization, and Go Live of customer projects.
• Plan, run, and manage blueprint workshops and meetings with clients.
• Define project scope, estimate efforts, and timelines.
• Analyze business processes, perform root cause analysis, and optimize technical performance.
• Handle SAP system upgrades and migrations, including SAP HANA installations and transitions to hyperscalers.
• Plan large-scale transformation programs from a technical perspective.

Mandatory Skills

• At least 10 years of SAP Technology implementation or support experience.
• Extensive experience with SAP ABAP and JAVA-based NetWeaver systems.
• University degree in computer science, business information technology, or related fields.
• Experience in performance analysis, databases, hardware, networks, and migration planning.
• Proficiency in SAP HANA installation, upgrades, migrations, and working with RDBMS like MSSQL, Oracle, or DB2.
• Programming skills in ABAP, JAVA, C, C++, SQL, or similar.
• Ability to troubleshoot complex technical issues and communicate effectively in an international environment.
• Willingness to travel as needed.
• Excellent communication skills in English.

Preferred Skills

• Experience with Linux and Unix.
• Experience with SAP S/4HANA implementations or conversions.
• Experience with cloud platforms like SAP HEC, MS Azure, AWS.
• Knowledge of landscape sizing and design.
• Experience managing escalations and critical customer situations.

Travel is expected up to 70% to client sites.

About SAP

SAP is a leader in enterprise software, evolving into a provider of end-to-end business applications, database, analytics, and intelligent technologies. We are purpose-driven, future-focused, and committed to inclusion and personal development. Our goal is to unleash talent and create a more equitable world.

Inclusion & Equal Opportunity

We are an equal opportunity employer committed to accessibility and diversity. Qualified applicants will receive consideration without regard to various protected characteristics. For accommodations, please contact our Recruiting Operations Team.

Successful candidates may undergo background verification. Requisition ID: | Work Area: Customer Service and Support | Travel: 0-70% | Employment Type: Full Time | Additional Locations: #LI-Hybrid.