Customer Relations Officer

findojobs-za; Polokwane; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading co-working space in Polokwane is seeking a Business Relations Officer to manage front-desk operations, enhance client experiences, and support office coordination. The role requires excellent communication skills and a proactive approach to client relations. Join a dynamic team that values innovation and collaboration, with opportunities for growth in a supportive environment.

Benefits

Innovative Work Environment

Exposure to Dynamic Businesses

Collaborative Team Culture

Market-Related Salary

Qualifications

• 3–5 years experience in receptionist or client-facing role.
• Admin or hospitality training is an advantage.

Responsibilities

• Manage front desk operations and client experience.
• Handle incoming calls and maintain visitor logs.
• Assist with accounts receivable/payable and payroll support.

Skills

Communication

Interpersonal Skills

Problem-Solving

Multitasking

Education

Matric Certificate

Tools

Microsoft Office

POS Systems

Cloud Platforms

Job description

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Business Relations Officer

Buzworx — Polokwane's leading co-working space — is looking for a professional, proactive, and people-first Business Relations Officer (Receptionist) to be the heartbeat of our daily operations.

This role blends front-desk hospitality, client relationship management, office coordination, lead tracking, and light financial administration.

If you're resourceful, service-driven, and enjoy working in dynamic environments, we'd love to meet you.

Role Summary

The Business Relations Officer (BRO) is the first point of contact for all clients, members, and visitors at Buzworx.

This role combines front-desk professionalism with relationship management, lead handling, facilities oversight, and basic financial administration.

The BRO plays a key part in enhancing member experience, supporting operational efficiency, and promoting Buzworx's image as a modern, friendly, and client-focused co-working space.

Key Responsibilities

1. Front Desk Operations & Office Management

• Open and close reception and shared facilities daily (PCs, TVs, aircons, phones, security systems).
• Maintain a clean, organized, and professional front desk area.
• Ensure reception and communal spaces are guest-ready at all times.
• Ensure all necessary equipment (e.g., projector, Yoco, printer) is operational.

1. Client & Guest Experience

• Welcome all clients, guests, and walk-ins warmly and professionally.
• Offer beverages and assist visitors with directions or meeting arrangements.
• Manage guest check-ins and maintain visitor logs.
• Handle incoming phone calls and relay messages efficiently.
• Conduct office tours and explain service packages to potential clients.

1. Client Relations & Community Engagement

• Build rapport with members and anticipate guest needs.
• Resolve client issues or escalate as needed.
• Collect feedback and identify opportunities to enhance the experience.
• Onboard new clients and assist with internal events and community initiatives.

1. Deliveries, Documents & Legal Protocols

• Receive, verify, and document deliveries and legal documents.
• Maintain accurate logs for document transfers and collections.

1. Printing & Walk-In Services

• Provide printing, scanning, and copying services.
• Record and bill usage, process payments, and submit receipts for tracking.

1. Finance & Administration Support

• Maintain transaction logs and assist with accounts receivable/payable.
• Review reimbursements, record invoices, and flag discrepancies.
• Participate in payroll support tasks when required.
• Submit monthly lead and membership reports.

1. Sales, Marketing & Lead Handling

• Maintain lead logs and follow up with prospects.
• Promote services and specials, and assist with social media content.

1. Facilities Monitoring & Coordination

• Check furniture and supplies, coordinate with vendors, and track usage.

1. Process Improvement & Internal Communication

• Maintain SOP checklists, suggest workflow improvements, and communicate urgent announcements.

1. Flexible Duties & Proactive Support

• Be available for after-hours calls, assist team members, and take initiative for improvements.

Professional Expectations

• Conduct oneself professionally and handle confidential information with integrity.
• Be proactive, dependable, and solution-oriented.
• Align with Buzworx's values of innovation, collaboration, and support.

Requirements

• 3–5 years experience in a receptionist, office coordinator, or client-facing role.
• Matric certificate required; admin or hospitality training is an advantage.
• Excellent communication skills, interpersonal and problem-solving abilities.
• Proficient with Microsoft Office, WhatsApp, POS systems (e.g., Yoco), and cloud platforms.
• Ability to multitask, work independently, and adapt quickly.

What We Offer

• A welcoming, innovative work environment in Polokwane.
• Exposure to dynamic businesses and startups.
• Supportive, collaborative team culture.
• Market-related salary with growth potential.

Send your CV and motivation letter to [contact details].