Data Centre Site Supervisor

Teraco; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Data Centre Site Supervisor to oversee the efficient running of their facility. This role involves managing a team of technicians, ensuring compliance with maintenance schedules, and maintaining critical infrastructure systems. You will be responsible for implementing best practices, conducting training, and ensuring adherence to safety standards. If you are a proactive problem solver with excellent technical abilities and a passion for data center operations, this opportunity is perfect for you. Join a dynamic team where your contributions will directly impact the success of the organization.

Qualifications

• 5+ years of experience in data center operations and infrastructure management.
• Strong technical abilities and effective communication skills are essential.

Responsibilities

• Manage a team of technicians for smooth data center operations.
• Ensure compliance with ISO standards and maintenance schedules.
• Conduct root cause analysis for incidents and outages.

Skills

Technical Abilities

Effective Communication Skills

Problem Solving

Team Player

Self-Motivated

Microsoft Office Skills

Education

5+ years relevant data center experience

Knowledge of Data Centre environments

Job description

Purpose of the role: The Data Centre Site Supervisor is responsible for the effective and efficient running of the Data Centre facility in its entirety, providing support to the Data Centre Manager.

Job Description

OBJECTIVES

1. Main function of the Job:

1. Manage a team of technicians to ensure smooth operation of the facility.
2. Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
3. Ensure that records, drawings / schematics and working methods for the facility are maintained and updated following any changes or upgrades.
4. Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
5. Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
6. Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
7. Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
8. Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages.
9. Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
10. Quick responses to all alerting and critical situations.
11. Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
12. Implement corrective actions promptly to mitigate the negative effects of system outages.

Maintain compliance in accordance with all relative policies and procedures:

1. Maintain compliance in accordance with all relevant certified ISO standards.
2. Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
3. Meet agreed inter-departmental OLA (Operational Level Agreement).
4. HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
5. Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline / RFS (Ready for Service).

Critical System Management:

1. Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
2. Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
3. Conduct working methods to maintain agreed PUE levels.
4. Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
5. Ensure compliance is maintained incorporating industry best practices.
6. Ensure data centre facilities standards are enforced and maintained.
7. Ensure data centre cleaning standards are enforced and maintained.
8. Ensure compliance with HS&E standards are enforced and maintained.

Job Requirements:

Skill Requirements:

1. Excellent technical abilities.
2. Effective communication skills, active listener – ability to understand requirements.
3. Proactive problem solver, perform rapid and accurate assessments.
4. Ability to work independently, as well as being a positive team player.
5. Self-motivated.
6. Conducts self professionally, exhibits elevated levels of tolerance and patience.
7. Responsible for continued learning and self-development.
8. Quick response to all situations.
9. Trouble shoot systems and components to identify root causes of failures.
10. Advance Microsoft Office skills.

Qualifications and Experience:

1. Minimum 5 years relevant data center experience.
2. Extensive knowledge on Data Centre environments and critical infrastructure systems.