Senior Business Development Consultant

Janie Health; Johannesburg; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Product Manager to enhance digital client engagements. In this pivotal role, you will oversee the entire product lifecycle, collaborating with teams to integrate advanced AI solutions and chatbots for seamless customer experiences. Your expertise in product management, coupled with a strong understanding of market trends, will drive the development of innovative strategies that enhance client satisfaction. Join a dynamic team where your contributions will shape the future of digital engagement in the banking sector, ensuring data security and compliance while delivering exceptional value to SME clients.

Qualifications

• 5+ years of management or senior product development experience.
• Experience managing products using Agile methodologies.

Responsibilities

• Define product vision and strategy aligned with business goals.
• Monitor performance metrics and develop B2B digital engagement strategy.

Skills

Product Management

Agile Methodologies

Stakeholder Communication

AI and Conversational AI

Market Research

Education

Bachelor's Degree

Tools

Engagement Platforms

Chatbot Solutions

Job description

An industry-leading bank has an exciting opportunity for a Product Manager in the Digital Client Engagements space to join their dynamic team.

Position Info: Purpose Statement

As the Product Manager of Digital Client Engagements, you will support the Product Head in delivering a relevant and fit-for-purpose product that enables meaningful digital client engagements with prospective and existing Small Medium Enterprise (SME) clients.

You will oversee the entire product lifecycle by collaborating with Feature Teams on sequencing and prioritisation. Your role involves understanding engagement platforms and technologies, identifying partners, managing vendor relationships, and overseeing the full Software Development Life Cycle (SDLC) for all B2B digital engagements.

You will leverage advanced AI and conversational AI platforms to enhance customer engagement and deliver personalised interactions across digital channels. Additionally, you will integrate chatbot solutions to support seamless customer experiences from research to post-purchase support.

Responsibilities include:

1. Define and align product vision and strategy with business goals.
2. Monitor performance metrics and market trends.
3. Develop and execute a comprehensive B2B digital engagement strategy.
4. Conduct market research and competitor analysis.
5. Explore innovative ways to enhance client satisfaction using AI and client data.
6. Evaluate engagement platforms and technologies, assess partners, and manage vendor relationships.
7. Ensure data security, compliance, and scalability.
8. Lead vendor onboarding, manage SOWs and SLAs, and oversee budgeting.
9. Implement and optimise engagement strategies using chatbots, virtual assistants, and AI.
10. Collaborate with sales, marketing, customer experience, and operations teams.
11. Translate business requirements into technical plans and oversee product development from inception to launch.
12. Define KPIs, monitor analytics, and iterate improvements based on user feedback.
13. Ensure technology resilience, security, and regulatory compliance.

Minimum Education & Experience

• Bachelor's Degree
• At least 5+ years of management or senior product development experience
• Experience managing and delivering products, working with Agile methodologies
• Strong stakeholder communication skills across technical and non-technical teams

Knowledge & Skills

• Financial acumen, systems thinking, and product expertise
• Agile product ownership experience
• Domain-specific banking knowledge
• Analytical, communication, and interpersonal skills
• Technologically literate and adaptable to new technologies

Additional requirements include a clear criminal and credit record.