FNB Community Advisor

FirstRand Bank Limited; Khâi-Ma Local Municipality, Kamiesberg Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading bank in South Africa is seeking a Community Advisor to enhance customer service and drive sales growth. The role involves managing customer accounts, ensuring compliance, and delivering exceptional service aligned with corporate standards. Candidates should be committed to personal development and have a strong focus on customer needs.

Responsibilities

• Provide excellent customer service and process requests efficiently.
• Achieve net profit growth and deliver exceptional customer experience.
• Manage account migrations and grow the active customer account base.

Job description

This job description provides a comprehensive overview of the responsibilities and requirements for the Community Advisor position. However, it can be improved for clarity and readability by better structuring the content and removing irrelevant or redundant information. Below is a refined version:

Job Responsibilities

1. Provide excellent customer service by ensuring prompt assistance, understanding customer needs, and processing requests efficiently.
2. Achieve net profit growth for the business.
3. Deliver an exceptional customer experience aligned with the Balanced Scorecard standards.
4. Manage the migration of accounts from transactional to Self Service platforms.
5. Grow the active customer account base to increase the client portfolio.
6. Maximise cross-sell opportunities and strengthen client relationships.
7. Track and influence sales activities to meet predetermined sales targets.
8. Ensure efficient administration through careful planning, reporting, and updating of all related information.
9. Comply with legislative and audit governance requirements.
10. Review daily transactions to ensure timely closure of new business applications.
11. Enhance sales and service efficiencies through effective activity management.
12. Adhere to procedures outlined in the Golden Rules.
13. Provide accurate sales and service statistics.
14. Engage in continuous personal development to enhance competencies.

Additional Information

Application Closing Date: 31/12/24

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.