POSITION SUMMARY / JOB PURPOSE
To actively pursue the growth of the Company by maintaining the existing book of business and writing new business for the Short-term Insurance department.
The position will also oversee and manage the department and report directly to the General Manager.
MINIMUM REQUIREMENTS
- Education: Grade 12 / Matric / Equivalent; Certificate / Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
- Certification / License: RE 5 (requirement to obtain within 2 years of DOFA)
- Work Experience: 3 - 5 years Underwriting and Claims Processing; Financial Services related experience
KNOWLEDGE, SKILLS & ABILITIES
- Maintain and manage department systems and procedures
- Proficiency in MS Office (MS Word and MS Excel in particular)
- Excellent problem-solving skills
- Ability to manage multiple projects
- Innovative thinker
- Excellent verbal and written communication skills
- Eagerness to learn and grow with the department
- Adherence to honesty, integrity, and good standing requirements
- Detail-oriented and highly organized
JOB DUTIES
- Underwriting (Amendments & renewals): Provide suitable advice and intermediary services to clients; Proactively manage the client portfolio, ensuring continuity and compliance with policies, procedures, and requirements; Review policy needs, recommend suitable solutions, obtain and provide quotes, and process amendments.
- Compliance & Reporting: Maintain best practice standards; comply with statutory and regulatory requirements; record keeping; provide weekly and monthly reports; market the firm; promote services.
- Client Relationship Management: Engage with clients to identify needs, source suitable insurance products, develop strong relationships, and retain business.
- Claims: Manage claims process from registration to finalization; communicate with insurers and clients, and provide updates.
- Teamwork & Leadership: Guide new business and claims assistants; review documentation and templates; assist with implementation.
Key Performance Indicators
- New Business
- Retention ratio
- Identify and develop profitable opportunities
- Provide quotes and advice
- Maintain client communication
- Work effectively with individuals and corporate clients