Order Fulfilment Coordinator

Talent Evolution (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Johannesburg is seeking an Order Fulfilment Coordinator to manage customer service orders. This role involves administrative support, order tracking, and ensuring seamless service delivery. The ideal candidate will have a diploma, experience in customer-facing roles, and strong problem-solving skills.

Qualifications

• Minimum 3 years’ experience in a customer-facing role, preferably in order fulfilment.
• Fluent in English.
• Familiarity with order processing systems and sales terminology.

Responsibilities

• Manage and process technology orders from initiation to completion.
• Update and maintain order records in relevant portals and business systems.
• Communicate with customers across various channels to provide updates.

Skills

Customer service orientation

Problem-solving

Communication

Attention to detail

Multitasking

Education

Minimum 1-year diploma in a relevant field

Job description

Order Fulfilment Coordinator required in Johannesburg East.

The Order Fulfilment Coordinator is responsible for managing the end-to-end process of customer service orders to ensure timely, accurate, and seamless service delivery. This includes administrative support to the sales team, order tracking, system updates, and issue resolution across internal systems and third-party platforms.

The role serves as the primary liaison between customers, internal teams, and external partners, ensuring a positive service experience through proactive communication and effective problem-solving.

This is a critical role in a fast-paced, customer-driven environment, where strong service orientation, attention to detail, and multitasking are essential.

R30 000 – R40 000 per month.

Duties and Responsibilities:

• Manage and process technology orders from initiation to completion, adhering to service level agreements (SLAs).
• Update and maintain order records in relevant portals and business systems.
• Proactively identify and resolve errors or issues that could delay fulfilment.
• Handle incoming tasks, tickets, and email queries efficiently.
• Provide support to sales teams and ensure service delivery standards are consistently met.
• Communicate with customers across various channels (email, phone, chat, social media) to provide updates and resolve queries.
• Collaborate with internal departments, vendors, and service providers to streamline order workflows.
• Identify risks in the fulfilment process that could lead to cancellations and take corrective steps.
• Escalate and resolve complex issues in collaboration with team leads and service departments.
• Provide weekly reports and feedback to management on fulfilment metrics and progress.

Minimum Requirements:

• Minimum 1-year diploma in a relevant field.
• Minimum of 3 years’ experience in a customer-facing role, preferably in order fulfilment, sales support, or telecommunications.
• Fluent in English.
• Familiarity with order processing systems, sales terminology, and industry best practices.

Key Attributes:

• Highly organized and able to manage multiple priorities under pressure.
• Excellent communication and interpersonal skills, both written and verbal.
• Detail-oriented with a proactive problem-solving approach.
• Strong customer service orientation with a positive, professional attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexible, adaptable, and resilient when managing shifting priorities and peak periods.
• Committed to continuous improvement and delivering service excellence.