Service Coordinator

Empact Group; Secunda; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading company in the service industry is seeking a Service Coordinator to oversee service delivery and maintain client satisfaction. The role involves coordinating appointments, managing resources, and ensuring high-quality service. Ideal candidates will have strong organizational skills, experience in service coordination, and excellent communication abilities.

Qualifications

• Proven experience as a Service Coordinator or in a similar role.
• Strong organizational and multitasking skills.
• Excellent oral and written communication abilities.

Responsibilities

• Coordinate service delivery, scheduling, and resource allocation.
• Serve as the main point of contact for clients, addressing inquiries.
• Maintain accurate records and generate service reports.

Skills

Organizational skills

Multitasking

Communication

Problem-solving

Analytical skills

Education

Bachelor's degree in a relevant field

Tools

Service management software

Microsoft Office Suite

Job description

As a Service Coordinator, you will be responsible for overseeing the smooth and efficient delivery of services provided by our organization. You will work closely with internal teams, clients, and service providers to ensure timely and high-quality service delivery. The primary focus of this role is to coordinate all aspects of service provision, including scheduling, resource allocation, and client communication. You will play a crucial role in maintaining client satisfaction and ensuring service excellence.

Responsibilities

• Coordinate Service Delivery:
• Schedule service appointments and allocate resources efficiently.
• Monitor service progress, ensuring adherence to timelines and quality standards.
• Proactively identify and resolve any issues or conflicts that may arise during service delivery.
• Track and report service metrics and KPIs.
• Client Communication:
• Serve as the main point of contact for clients, providing regular updates on service status.
• Address any client inquiries, concerns, or escalations promptly and professionally.
• Collaborate with clients to assess their service needs and preferences.
• Deliver exceptional customer service, exceeding client expectations.
• Team Collaboration:
• Liaise with internal teams to ensure smooth coordination and execution of services.
• Collaborate with service providers, such as contractors or vendors, to ensure their timely availability and compliance with service commitments.
• Provide necessary information and documentation to service teams to ensure accurate service delivery.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Administrative Tasks:
• Maintain accurate records, databases, and documentation related to service provision.
• Generate service reports, statistics, and analyses for management review.
• Assist in the development and improvement of service coordination processes and procedures.
• Manage service-related budgets, expenses, and procurement activities as required.
  
  

Qualifications

• Proven experience as a Service Coordinator or in a similar role.
• Strong organizational and multitasking skills.
• Excellent oral and written communication abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficient in using service management software tools and Microsoft Office Suite.
• Ability to work well under pressure and meet deadlines.
• Attention to detail and strong analytical skills.
• Ability to establish and maintain effective working relationships with clients and internal teams.
• Bachelor's degree in a relevant field is preferred but not required.
• Prior experience in the service industry is an advantage.