Dealer Support Consultant

OLX; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the automotive sector is seeking a customer service expert to join their team in Randburg, Johannesburg. The role involves optimizing dealer profiles, addressing customer inquiries, and providing support to dealer partners. Candidates should possess strong communication skills, be detail-oriented, and have at least 2 years of experience in customer support. Join a dynamic environment that encourages ownership and problem-solving.

Qualifications

• Matric / Grade 12 required.
• Minimum 2 years’ experience in admin and customer support.

Responsibilities

• Oversee and optimize dealer profiles to maximize visibility.
• Address customer inquiries promptly to maintain service excellence.
• Provide ongoing support to dealer partners.

Skills

Detail-oriented

Excellent verbal and written communication skills

Outstanding telephone etiquette

Ability to work independently

Ability to work under pressure

Strong multitasking skills

Customer service skills

Fully computer literate

Proficiency in MS Office

Proficiency in Google Docs

Education

Matric / Grade 12

Minimum 2 years’ experience in admin and customer support

Job description

Are you an expert in providing excellent customer service? Then you might want to join our team.

Key Responsibilities

1. Oversee and optimize each dealer’s Autotrader profile to maximize visibility and effectiveness. Ensure that the dealer profiles are kept updated.
2. Regularly update dealer profiles to maintain accuracy and relevance.
3. Analyze market trends and demand data to recommend effective stocking strategies for commercial vehicles.
4. Address customer inquiries promptly to maintain high levels of service excellence and satisfaction. Assist with any invoice-related queries.
5. Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Dealer Service and Support

• Telephonic dealer support for inland and coastal dealers.
• Participate in monthly stats meetings.
• Ensure that all dealer stock is loaded according to the required AT standards.
• Provide ongoing support to dealer partners regarding program-related matters, fostering a collaborative relationship.
• Assist with GP dealer service when required.

Skills Required

• Detail-oriented
• Excellent verbal and written communication skills
• Outstanding telephone etiquette
• Ability to work independently and as part of a team
• Ability to work under pressure
• Strong multitasking skills
• Customer service skills, including handling difficult conversations and building rapport
• Fully computer literate with the ability to navigate online platforms and tools
• Proficiency in MS Office and Google Docs

Education & Experience

• Matric / Grade 12
• Minimum 2 years’ experience in admin and customer support

Why Join Us?

• If you have a vision and are passionate about the same things we are, we'd love to meet you!
• At AutoTrader, we foster an environment that encourages ownership and collective problem-solving to develop world-class solutions.
• Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.
• We are always looking for ambitious and passionate individuals to join our team.