Service / Sales Administrator

Stratogo; Pinetown; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Ein etabliertes Unternehmen in der Erdbau-, Bau- und Agrarbranche sucht einen Service Administrator, der die Serviceabteilung unterstützt. Diese Rolle erfordert ausgezeichnete Kommunikations- und Problemlösungsfähigkeiten, um als Bindeglied zwischen Technikern, Kunden und dem Management zu fungieren. Die Aufgaben umfassen die Koordination von Serviceaktivitäten, die Verwaltung von Kundenkommunikation und die Sicherstellung einer effizienten Dokumentation. Wenn Sie eine proaktive Einstellung und die Fähigkeit haben, mehrere Aufgaben gleichzeitig zu koordinieren, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• Erfahrung in administrativen oder kundenorientierten Rollen, vorzugsweise im Dienstleistungsbereich.
• Starke organisatorische Fähigkeiten und die Fähigkeit, unter Druck zu arbeiten.

Responsibilities

• Koordinierung von Service-Terminen, Arbeitsaufträgen und Technikerzuweisungen.
• Wartung genauer Aufzeichnungen über Serviceanfragen und Kundeninteraktionen.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Aufmerksamkeit für Details

Multitasking-Fähigkeiten

Education

Matric

Bachelor-Abschluss

Tools

MS Office

SAP

Sage

Job description

The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient.

This role acts as a bridge between service technicians, customers, and management.

Location :

Pinetown - Durban KZN

Industry :

Earth Moving, Construction and Agriculture equipment

Purpose of the Role :

The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient.

This role acts as a bridge between service technicians, customers, and management.

Role :

Service - Sales Administrator

Location :

Pinetown - Durban KZN

Industry :

Earth Moving, Construction and Agriculture equipment

Qualifications :

• Matric
• Bachelor's degree is beneficial
• Experience in administrative or customer service roles (preferably in a service-related field).
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and service management software (e.g., SAP, Sage)
• Clear criminal record

Skills

• Excellent communication and problem-solving skills.
• Attention to detail and a proactive mindset.
• Ability to work under pressure
• Ability to coordinate multiple tasks

Key Responsibilities :

1. Schedule and coordinate service appointments, work orders, and technician assignments.
2. Maintain accurate records of service requests, work performed, parts used, and customer interactions.
3. Process service invoices, purchase orders, and warranty claims.
4. Respond to customer inquiries, resolve issues, and provide updates on service status.
5. Support the service team with documentation, reporting, and compliance requirements.
6. Monitor inventory levels and order necessary supplies or parts.
7. Ensure adherence to company policies, safety standards, and industry regulations.
8. Generate service performance reports and assist in workflow optimization.
9. Note: Extra work has been devolved to the regions, e.g., warranty claims.
10. KZN also receives all machine arrivals.

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