Hotel Receptionist

Solenis; Centurion; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in the hospitality sector is seeking a customer service representative to assist guests with check-in/check-out, manage reservations, and provide high-quality service. The ideal candidate will have experience in customer relations, strong English communication skills, and familiarity with Opera software.

Qualifications

• Experience in managing customer relations face-to-face and via phone.
• Proven experience in hospitality reception and admin or similar customer-facing roles.

Responsibilities

• Provide high quality customer service at all times.
• Check the guests in/out, take payments.
• Manage telephones, emails, and reservations in a prompt and professional manner.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Welcome assist and direct guests correctly in a friendly and polite way.

Provide high quality customer service at all times.

Check the guests in / out, take payments.

Manage telephones, emails, and reservations in a prompt and professional manner.

Ensure that all correspondence is recorded and filed accurately.

Ensure that all bookings are guaranteed and that no-show charges / late cancellation charges are applied where appropriate.

Review guest special requests and ensure that they are met or exceeded.

Handle problems that arise in an effective, professional manner.

Work with all hotel departments to ensure guest expectations are met or exceeded. For more information, call or WhatsApp our Recruitment Agency Team.

Experience in managing customer relations face-to-face and via phone.

High level of spoken and written English.

Customer Service Skills e.g., face-to-face, telephone, email, etc.

Proven experience in hospitality reception and admin or similar customer-facing roles.

Familiarity with Opera software.

Key Skills: Entry Level Sales, Hospital management, Corporate Finance, Jni, Lead Generation.

Employment Type : Full Time

Experience : [Specify years]

Vacancy : 1

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