Sr Operational Process Analyst

Relx; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

Join a forward-thinking company as a Sr Operational Process Analyst, where you'll drive innovation and improvements in operational processes. This dynamic role involves leading problem-solving efforts, supporting service management processes, and creating insightful analysis reports. You'll collaborate with teams across multiple locations to enhance service delivery and ensure compliance with global standards. With a strong emphasis on work-life balance, the organization offers numerous wellbeing initiatives, making it an ideal workplace for those looking to make a real impact while enjoying a fulfilling career.

Benefits

Medical Aid

Retirement Plan inclusive of Risk Benefits

Modern family benefits

Study Leave

Qualifications

• Bachelor's degree or equivalent experience required.
• ITIL knowledge and experience with change management principles are essential.

Responsibilities

• Drive adherence to global service management processes.
• Analyze and propose process improvement activities.
• Create and maintain analysis reports for service improvement.

Skills

Excellent written and verbal communication skills

Change management principles

Problem-solving

Ability to work independently

Ability to learn new processes

Education

Bachelor's degree in management information systems

Equivalent work experience

Tools

ServiceNow

Azure DevOps

Job description

Would you like to drive innovation and improvements? Join us as a Sr Operational Process Analyst!

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,000 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

We are looking for a Sr Operational Process Analyst to join our team. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools.

You'll be part of making critical decisions and communicating with teams/management in the Global Business Technology organization. You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.

Additionally, you will be responsible for creating, distributing, generating, and maintaining analysis reports to assist with continual service improvement and ensuring adherence to policies.

Responsibilities

1. Drive adherence to global service management processes (e.g., change, incident, release management).
2. Define and validate modifications and enhancements to service management policies and procedures.
3. Analyze, propose, initiate, and drive process improvement activities.
4. Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
5. Review production changes for compliance with global change management policies.
6. Support development teams in implementation of operational processes (e.g., test coverage, code coverage).
7. Provide training on service management and tool utilization.
8. Help manage the Change Advisory Board (CAB).
9. Creation, distribution, generation, and maintenance of analysis reports that assist with continual service improvement.

Requirements

1. Bachelor's degree in management information systems, systems engineering, computer science, technology, or equivalent work experience.
2. Available to work shift hours 10:00 AM – 18:30 PM SAST.
3. ITIL knowledge required.
4. Excellent written and verbal communication skills.
5. Experience working with individuals/teams across multiple locations/time zones.
6. Experience and knowledge in change management principles, methodologies, and tools.
7. Demonstrated ability to work independently with minimal direction.
8. Experience with ServiceNow, Azure DevOps preferred.
9. Ability and desire to learn new processes, tools, and technologies.
10. Ability to escalate issues using good judgment.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.