Customer Service Agent Hiring Immediately

OneMCI; Cape Town; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player in the BPO sector is seeking motivated Customer Service Representatives to join their dynamic team. This role offers a fantastic opportunity to start your career in a supportive environment with extensive training and growth potential. You will engage with customers, resolve inquiries, and promote products for some of the world's most recognized brands. With a focus on excellence and innovation, this company values your contributions and provides a variety of benefits, including paid time off, health coverage, and opportunities for advancement. If you're ready to make a difference in customer experience, apply today!

Benefits

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Fun Engaging Work Environment

Casual Dress Code

Qualifications

• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound calls and make outbound sales inquiries.
• Resolve customer issues and ensure first call resolution.

Skills

Communication Skills

Customer Service Orientation

Problem Solving

Conflict Resolution

Multitasking

Education

National Senior Certificate (NSC)

Tools

Microsoft Office Suite

Job description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a trusted partner in the industry.

We are looking for Customer Service Representatives to support inbound customer service help desk and backoffice processing representatives for commercial and public sector support positions. In this role you will handle inbound inquiries troubleshoot basic technical issues assist callers with products processrelated inquiries and professionally represent some of the most recognizable brands in the world.

This is a wonderful opportunity for you to start your career here. With our industryleading training you are sure to grow. We offer many advancement opportunities including Supervisor Trainer Talent Acquisition and Operations Management. Candidates should be highly reliable have great communication skills and be willing to constantly learn on the job.

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief preemployment test.

POSITION RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY

In this role you will be responsible for handling inbound calls and making outbound salesinquiries using stateoftheart contact center technology and customer experience methodology. As a highly trained expert on products technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues sell new products and services and ensure best in class customer experience. In addition to being an allaround great asset to the team ourentry levelsalesrepresentatives are responsible for the following tasks.

Key Responsibilities :

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position products and process when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities :

National Senior Certificate (NSC) or an equivalent high school qualification.

Excellent organizational written and oral communication skills

The ability to type swiftly and accurately 20 words a minute)

Basic knowledge of Microsoft Office Suite (Excel PowerPoint Word Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate troubleshoot and followup on customer issues

An aptitude for conflict resolution problem solving and negotiation

Must be customer service oriented (empathetic responsive patient and conscientious)

Ability to multitask stay focused and self manage

Strong team orientation and customer focus

The ability to thrive in a fastpaced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION

At MCI we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI :

We understand the importance of balance and support which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy :

Paid Time Off : Earn PTO and paid holidays to take the time you need.

Incentives & Rewards : Participate in daily weekly and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!

Health Benefits : Fulltime employees are eligible for comprehensive medical dental and vision coverage after 90 days of employment and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings : Secure your future with retirement savings programs where available.

Disability Insurance : Short and longterm disability coverage is available to help protect you during unexpected challenges.

Life Insurance : Access life insurance options to safeguard your loved ones.

Career Growth : With a focus on internal promotions employees enjoy significant advancement opportunities.

Paid Training : Learn new skills while earning a paycheck.

Fun Engaging Work Environment : Enjoy a teamoriented culture that fosters collaboration and engagement.

Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography the core of our commitment remains the same : rewarding effort providing growth opportunities and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty 40 pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees company customers and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equalopportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs anddiscipline. In addition MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently creating industryleading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing staff augmentation contact center customer services and IT Services needs by providing general and specialized hosting software staff and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of FastestGrowing Companies 15 times respectively. MCI has ten business process outsourcing service delivery facilities in Georgia Florida Texas New Mexico California Kansas Nova Scotia South Africa and the Philippines.

Driving modernization through digitalization MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of techenabled business services operating companies. MCI organically grows acquires and operates companies that have synergistic products and services portfolios including but not limited to Automated Contact Center Solutions (ACCS) customer contact management IT Services (IT Schedule 70 and Temporary and Administrative Professional Staffing (TAPS Schedule 736 Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application Software Development Managed Services and Technology Services to midmarket Federal & enterprise partners. MCI now employs 10000 talented individuals with 150 diverse North American client partners across the following MCI brands : MCI BPO MCI BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets MCI Federal Services (MFS) OnBrand24 The Sydney Call Center Valor Intelligent Processing (VIP) BYC Aqua EastWest BPO TeleTechnology and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an allinclusive list of the duties responsibilities skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any reason.

Required Experience :

Unclear Seniority

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1