Travel Assistant

Ivanhoe Mines; Sandton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Ivanhoe Mines is seeking a Travel Assistant to coordinate travel for expatriate employees, ensuring seamless arrangements and compliance with protocols. The role requires a diploma in Travel and Tourism, significant experience in travel consulting, and excellent communication skills. Join a leading mining company committed to a low-carbon future.

Qualifications

• Minimum 7 years travel consultant experience.
• Minimum 5 years GDS experience.
• Experience in tourism / communication is highly advantageous.

Responsibilities

• Coordinate and organize travel for expatriate employees.
• Manage departure and arrival schedules.
• Ensure all travel arrangements are seamless and error-free.

Skills

Customer care

Communication

Problem solving

Interpersonal skills

Research skills

Computer literacy

Education

Diploma in Travel and Tourism

Matric

Tools

Amadeus

MS Word

Excel

PowerPoint

Job description

IVANHOE MINES is looking for a Travel Assistant

Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. These include the development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo (DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine also in the DRC, and exploration on the Western Foreland, near Kamoa-Kakula.

Play your part in our team succeeding...

Purpose Of The Role

Provide support with coordinating and organising travel for expatriate employees, offering travel advice on bookings and destinations. Assist with managing departure and arrival schedules to ensure all travel arrangements are seamless, error-free, and precise. Ensure travelers are issued all necessary documentation from origin to destination and return.

Requirements

• Diploma in Travel and Tourism or Communication qualification
• Matric
• Customer care and communication skills
• Amadeus Certification
• Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements
• Minimum 7 years travel consultant experience
• Minimum 5 years GDS experience
• Experience in tourism / communication is highly advantageous

Skills and Knowledge

• Book travel and understand protocols in different countries
• Knowledge of prohibited substances, leave rotations, local airports, health protocols, and dealing with different nationalities
• Proficiency in MS Word, Excel, PowerPoint
• Computer literacy with research and professional writing skills
• Ability to source the best quotes for point-to-point and multi-sector travel
• Excellent interpersonal, communication, respect, and empathy skills
• Ability to deliver multiple outputs within tight deadlines
• Provide services that surpass client expectations

Personal Competencies

• Problem solving
• Rule orientation
• Excellent communication skills
• Fast and accurate reading
• Customer service orientation
• Culturally sensitive
• Ability to work and make decisions under pressure

Key Performance Activities

Assist with arranging travel for employees according to Standard Operating Procedures, including:

• Receiving and verifying travel requests
• Informing travelers about health and safety protocols
• Checking passport and visa validity
• Ensuring medical and leave protocols are followed
• Booking flights and accommodations
• Providing travel documents and updating schedules
• Offering travel advice and researching latest travel protocols
• Managing visa applications and maintaining traveler data
• Supporting online bookings and system troubleshooting

The Finer Details

When applying, submit a PDF CV along with certified copies (within 3 months) of your ID/passport, driver’s license, and qualifications. If you do not hear from us within 30 days, please consider your application unsuccessful.