It Support Hardware & Software

Vine Recruitment; Wes-Kaap; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A leading company is seeking an experienced IT Technician to provide support and troubleshooting for hardware and software. The ideal candidate will have strong technical skills, customer service orientation, and the ability to work independently. Responsibilities include installations, maintenance, and training clients on IT systems. This role requires a proactive approach and excellent communication skills.

Qualifications

• 12 years experience in technical support or IT technician role.
• Experience with hardware installation and network troubleshooting.

Responsibilities

• Provide first- and second-line support for hardware and software.
• Perform hardware/software installations on client sites.
• Maintain and monitor internal IT systems.

Skills

Diagnostic Skills

Problem Solving

Communication

Interpersonal Skills

Time Management

Customer Service Orientation

Education

Matric (Grade 12)

IT-related Certification

Tools

Windows OS

Networking Protocols

Cybersecurity Principles

Job description

Location : Simondium, Klapmuts, Western Cape

Minimum Requirements

• Education: Matric (Grade 12) required; IT-related certification or diploma (e.g., A+, N+, MCSE, or similar) preferred
• Experience: 12 years in a technical support or IT technician role; experience with hardware installation and network troubleshooting; customer-facing experience is a strong advantage
• Technical Skills: Installation and configuration of PCs, printers, and peripherals; troubleshooting hardware and software issues; familiarity with Windows OS, networking protocols, and basic cybersecurity principles; understanding of licensing, network mapping, and administrative tools

Competencies

Technical Competencies :

• Strong diagnostic and problem-solving skills
• Ability to support multiple hardware/software systems
• Basic knowledge of IT infrastructure and system security

Behavioral Competencies :

• Good communication and interpersonal skills
• Self-motivated and proactive
• Team player who can also work independently
• Strong time management and organisational skills
• Customer-service orientation

Key Responsibilities

Support and Troubleshooting :

• Provide first- and second-line support for hardware and software
• Resolve technical issues remotely and on-site
• Follow up with clients to ensure issue resolution and satisfaction

Installations and Maintenance :

• Perform hardware/software installations on client sites
• Prepare and verify installation packages
• Coordinate installation and call-out dates
• Perform post-installation checks and follow-ups

IT Operations :

• Maintain and monitor internal IT systems
• Perform system upgrades and backups
• Implement basic cybersecurity measures
• Support internal users and infrastructure

Training and Documentation :

• Conduct individual and group training for clients
• Train support consultants on hardware usage
• Assist with documentation, manuals, and research

General :

• Keep support tickets and admin up to date
• Handle special projects and R&D tasks as needed
• Maintain confidentiality of client data
• Be available for overtime work when required

Send your CV, salary expectations, location, and photo to the specified contact. Looking forward to working with you!