Customer Support Director

beBee Careers; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading company in the pathology sector is seeking a Customer Support Director. The role requires a seasoned professional with extensive experience in healthcare, exceptional leadership skills, and proficiency in complex software systems. The successful candidate will drive customer engagement and mentor support personnel while managing budgets and stakeholder relationships effectively.

Qualifications

• 10-15 years of experience in healthcare, medical insurance, or medical technology.
• Proficiency in CRM systems and strong project management skills.

Responsibilities

• Drive organizational growth and promote stakeholder satisfaction.
• Craft comprehensive reports for strategic decision-making.

Skills

Leadership

Communication

Project Management

Decision Making

Education

MBA

MBL

Matric Certification

Tools

CRM Systems

D365

Connex1

LIS

Job description

An accomplished leader in the pathology sector is searching for a highly skilled professional to take on the challenge of Customer Support Director.

This senior-level position demands an individual with exceptional leadership acumen, comprehensive medical expertise, and experience working with complex software systems.

The ideal candidate will possess a distinguished track record of meeting high-performance targets, navigating complex stakeholder relationships, and driving customer engagement.

Essential qualifications include:

• Minimum 10-15 years of experience in healthcare, medical insurance, or medical technology
• Possession of an MBA or MBL degree
• Matric certification

Further requirements encompass:

• Proficiency in CRM systems, D365, Connex1, and LIS
• Demonstrable excellence in communication and interpersonal dynamics
• Strong project management and decision-making skills

We require a seasoned professional who can harness their skills to drive organizational growth, promote stakeholder satisfaction, and spearhead process innovation.

Effective budget planning, strategic contract negotiation, and astute stakeholder management are critical components of this role.

The appointed candidate will be accountable for crafting comprehensive reports to inform strategic decision-making and mentoring customer support personnel.